Vera Ljuljdjuraj
Shelby Twp,MI
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in medical terminology, schedule, records and front desk management. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Offers successful career history comprising more than 3 years.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Millman-Derr Center For Eye Care
Rochester Hills, MI
01.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Collected patient insurance, updated demographic and health history to keep information current
- Collect patient copay
- Collect outstanding balances
- Registered new patients
- Answer all phone calls in a professional and courteous manner
- Transfer phone calls to correct departments
- Greet and attend to patients in person/over the phone
- Professionally assist doctors, staff, visitors and patients
- Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activates
- Assist with admissions/treatment as per agreed protocols
- Ensure that stock levels are adequate, and orders are made in a timely fashion
- Communicate medical results to patients under clinical supervision
- Complete accurate documentation of patient visits
- Completed patient referrals to other medical specialists
- Helped patients complete necessary medical forms and documentation
- Completed and filed financial documentation for accounting purposes
- Referred and screened patients to make best use of resources and triage staff
- Kept waiting room neat and organized
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Offered support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Managed multi-line phone system and pleasantly greeted patients
- Enhanced office productivity by handling high volume of callers per day
- Supported office staff and operational requirements with administrative tasks
- Responded to correspondence from insurance companies to verify patient's coverage
- Filing/Faxing/Shredding
Front Desk Receptionist
MC Whips Collision
Sterling Heights, MI
01.2012 - 12.2019
- Greet customers in lobby
- Answer phones
- Set up appointments
- Collect customer insurance information
- Order parts
- Schedule car pick up and drop offs
- Complete final billing and closing out repair orders
- Assist team with other clerical duties
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Server / Bartender
Da Francescos Italian Restaurant
Shelby Twp, MI
01.2002 - 12.2011
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs
- Worked with POS system to place orders, manage bills and handle complimentary items
- Attentiveness and patience for guests and their needs
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Welcoming and seating guests
- Taking and serving drink and food orders
- Deliver checks and collect payments
- Cleaning and restocking during slow periods
Education
Clarenceville High School
Skills
- Microsoft
- Excel
- Powerpoint
- Word
- Administrative Tasks
- Taking Client Histories
- Medical Recordkeeping
- Problem Solving
- Verbal and Written Communication
- Appointment Scheduling
- Organization and Time Management
- CPR Certified
- Medical Charting
- Preparing Treatment Rooms
- Detail-Oriented
- Customer Service
- Time Management
- Patient Eligibility Requirements
- Collaboration and Teamwork
- Mail Distribution
- Insurance Authorizations
- Payment Scheduling and Collection
- Cash Handling
- Scheduling Tests and Procedures
- HIPAA Compliance
- Adaptable and Flexible
Timeline
Medical Receptionist
Millman-Derr Center For Eye Care
01.2019 - Current
Front Desk Receptionist
MC Whips Collision
01.2012 - 12.2019
Server / Bartender
Da Francescos Italian Restaurant
01.2002 - 12.2011
Clarenceville High School
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