Summary
Overview
Work History
Education
Skills
ACTIVITIES, AWARDS, AND HOBBIES
References
Certification
Languages
Timeline
Generic
VERA L. WOODS

VERA L. WOODS

Mobile,AL

Summary

I’m a United States Navy Veteran with 20+ years of Management/Customer Service to Project Management with Recruiting experience in a large-scale customer service environment.


Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Personnel Liaison

Department of Health
08.2024 - Current
  • Served as primary liaison to ensure inter-departmental cooperation.
  • Aligned multiple tasks with organizational goals.
  • Stayed updated on industry developments, sharing insights with team, and all levels of management.
  • Consistently upheld professionalism in all interactions.
  • Resolved customer issues quickly to enhance satisfaction.
  • Cooperated with division managers to discover opportunities for refining processes.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.


Talent Acquisition - Customer Service - HR Assistant

UPS
10.2021 - 12.2021
  • I used a daily assigned excel spreadsheet call list to contact candidates to fill vacant positions.
  • I reschedule orientations, leave messages, let them know the next phase, log to remove them from the call list if they are no longer interested.
  • I also simultaneously using various apps, screens, and chats to supervisors while candidates are on the phone to answer additional questions via MS Teams, texting, video chat or VOIP calls.
  • I follow-up with the candidates to provide answers to their questions to maintain a high level of professionalism with positive rapport.



Customer Service

Alorica - US Bank
09.2019 - 02.2021
  • I handled inbound calls, verified accounts then; trouble shooting to gain resolutions to the customers issues, taking authority and leadership to control calls including online assistance
  • I maintain professionalism in stressful situations, handling and safeguarding personal info and accounts, and selected to train others

Office Manager - Executive Assistant

State of Washington
10.2000 - 06.2008
  • Multiple Admin functions, drafting various letters, memos, emails to interviews
  • Also, I was a receptionist, handling vendors to public questions, conflict resolution skills, and records management. I maintained electronic to hard-copies of all residential treatment facilities, alcohol treatment facilities, and boarding homes for the entire state of Washington (thousands of facilities). I scheduled re-inspections, travel arrangements, and redaction for lawsuits
  • I ordered supplies, advocating for clients/liaison, grants, data and file management, payroll, human resources/interviews, project management, SAF (strategic assessment forum) assistance, answering multiple phone lines, scheduling inspections, ordering supplies and travel arrangements
  • It included but not limited to: certifications assistance, training, billing, and doing the job of multiple positions simultaneously including backing up other programs

Education

AA -

Coastal Community College

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ

Skills

  • Leadership, Training, Inspecting others work
  • Excellent Written and Oral Communication
  • Outstanding Professionalism, Conflict Resolution
  • Human Resources, Recruiting, Onboarding, Orientation
  • Interpersonal Skills, Active Listener, Strong Client Focus
  • Management, Payroll, Billing, Invoicing
  • MS Office Proficient, Professional
  • Data Entry, Strict Confidentiality
  • Personnel Records Management
  • Project Management, Establishing Rapport
  • Organized, Effective Working Relationships
  • Good Judgment, Identifying Customer Concerns
  • Implementing Solutions, Pipeline Recruiting
  • Sourcing using ATS, Customer Service Expertise
  • IT Help Desk, Call Center Training
  • Partnership with Hiring Teams, Keeping all staff updated on HR changes
  • Helping staff with processes that are ongoing

ACTIVITIES, AWARDS, AND HOBBIES

  • Held a Top-Secret Clearance with outside incidents in the US NAVY Military
  • NOPF IRON WOMAN X2 – HONORABLE DISCHARGE - United States Navy
  • Enjoy traveling, spas, music, and giving back

References

  • Herb Jackson, (253)-389-4745
  • Greg Amy, (403)-589-1242
  • Sharlene Weston, (251)-234-9298

Certification

Interpersonal Communication Skills

Effective Communication

Human Trafficking Awareness

Languages

English
Native or Bilingual

Timeline

Personnel Liaison

Department of Health
08.2024 - Current

Talent Acquisition - Customer Service - HR Assistant

UPS
10.2021 - 12.2021

Customer Service

Alorica - US Bank
09.2019 - 02.2021

Office Manager - Executive Assistant

State of Washington
10.2000 - 06.2008

AA -

Coastal Community College

Bachelor of Science - Business Management

University of Phoenix

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VERA L. WOODS