Vera Mbah
Parent Navigator
WASHINGTON,DC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable parent navigator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parent of Kids With Special Needs
Myself
Washington, DC
09.2017 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Kept current with literature and felid advancements to advocate to and for patients.
- Taught patients and families to use at-home medical equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Restaurant Hostess
The Source By Wolfgang Puck
Washington, CA
01.2016 - 12.2019
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Checked in with servers to confirm preparedness before seating customers.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Bachelor of Science - Associate of Applied Science in Nursing
University of The District of Columbia
Washington, DC12.2023
Bachelor of Science - Educational Psychology
University of Buea
Buea-Cameroon08.2012
Skills
- Evidence Recording
- Communicating to Patients and Families
- Patient Health Information Access
- Resolving Problems
- Documenting and Recording Information
- Administrative and Office Support
- Calm and Effective Under Pressure
- Health Service Planning
- Evaluating Quality of Care
- Gathering Information From Patients
- Providing Information and Resources
- Caring and Empathetic
- Registration and Scheduling
- Building Rapport and Credibility
- Patient Safety
- Mobility Devices
Certification
- CPR-Cert-American-Heart-Association-Training - 2 Years
Languages
English
Native or Bilingual
Timeline
Parent of Kids With Special Needs
Myself
09.2017 - Current
Restaurant Hostess
The Source By Wolfgang Puck
01.2016 - 12.2019
Bachelor of Science - Associate of Applied Science in Nursing
University of The District of Columbia
Bachelor of Science - Educational Psychology
University of Buea
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