Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vera Mischenko

Tampa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Server

O'briens Irish Pub |
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Customer Service Representative

Amerigroup

Customer Service Representative

College Hunks Hauling Junk & Moving
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Hilton Reservations Worldwide
01.2004 - 06.2013

Owner

Redhead Cleaning Services
11.2024 - Current

Project Manager/Assistant/Customer Service

813BNB
10.2021 - 11.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Education

Bachelor - Businesses Management

Everest Institute
Tampa, FL

Associates Degree -

Hillsborough Community College
Tampa, FL
2009

High School Diploma -

Sickles High School
Tampa, FL
2002

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Multitasking and organization
  • Upselling techniques
  • Active listening
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Call management
  • POS systems expert

    • Sales closing

Languages

Russian
Native or Bilingual

Timeline

Owner

Redhead Cleaning Services
11.2024 - Current

Project Manager/Assistant/Customer Service

813BNB
10.2021 - 11.2024

Customer Service Representative

Hilton Reservations Worldwide
01.2004 - 06.2013

Server

O'briens Irish Pub |

Customer Service Representative

Amerigroup

Customer Service Representative

College Hunks Hauling Junk & Moving

Bachelor - Businesses Management

Everest Institute

Associates Degree -

Hillsborough Community College

High School Diploma -

Sickles High School

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Vera Mischenko