Vera Moore
North Richland Hills,TX
Summary
Highly organized and detail-oriented, excels at managing multiple priorities with a positive attitude and a high degree of accuracy. A dependable candidate known for meeting deadlines and delivering exceptional results. Thrives in collaborative environments and is motivated to contribute to the achievement of team goals. Additionally, possesses strong self-motivation, consistently exceeding expectations and taking initiative in work.
Overview
35
35
years of professional experience
Work History
ROI Specialist
MRO Corporation
06.2023 - Current
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Verified accuracy of patient information in medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Processed and tracked requests for medical records from external organizations.
- Assisted in training new staff on medical record processing and filing procedures while fostering a supportive learning environment that contributed to overall staff retention rates.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
Customer Service Representative (CSR)
Mckesson
10.2021 - Current
- Process applications for RX PAP programs.
- Communicating program status, information, copay, insurance benefits, claims.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Inbound/ outbound call center processing medication fills and refills
- Assist pharmacy with Rx card processing issues.
- Enroll patient in discount Rx programs.
Radiology Image Assistant
Baylor Scott & White Health
05.2021 - Current
- Gather medical records, data and images from multiple modalities and combine in one specific program for radiology review and approval.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
PCA Patient Care Advocate
Cigna/Accredo
07.2022 - 06.2023
- Patient care advocate for Accredo Specialty pharmacy scheduling medications for delivery and account services.
- Provided excellent customer service to patients and medical staff processing pharmacy orders for delivery.
- Address billing and insurance issues as needed to clear medications for delivery.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative Agent
CO-OP Financial Services
08.2017 - 05.2021
- Assist client with account inquiries, transfers, balances and deactivate lost or stolen cards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
DaVita Dialysis
01.1999 - 12.2006
- General clerical front desk duties along with medical records, reports and patient admission.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assist with payroll submissions
Radiology Scheduler
Carolina's Medical Center
01.2001 - 12.2004
- Managed high call volumes efficiently while maintaining a professional demeanor, providing exceptional customer service to both internal staff members and external callers alike. Scheduled radiology procedures, distributed physician orders, and gave patients procedure prep information.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Dialysis Technician
Fresenius Medical Care
05.1989 - 02.2001
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure. Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SCDiploma - Medical Office Assistance
Kaplan College - Fort Worth
Fort Worth, TXCertificate - HIM
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- HIPAA Compliance
- Written and verbal communication
- Epic Systems
- Time management abilities
- File Organization
- Medical terminology understanding
- Data Entry
- Medical Terminology
- EMR / EHR
- Medical office administration
- Case Management
- Medical Records Management
Personal Information
Title: Medical Office Specialist
Timeline
ROI Specialist
MRO Corporation
06.2023 - Current
PCA Patient Care Advocate
Cigna/Accredo
07.2022 - 06.2023
Customer Service Representative (CSR)
Mckesson
10.2021 - Current
Radiology Image Assistant
Baylor Scott & White Health
05.2021 - Current
Customer Service Representative Agent
CO-OP Financial Services
08.2017 - 05.2021
Radiology Scheduler
Carolina's Medical Center
01.2001 - 12.2004
Administrative Assistant
DaVita Dialysis
01.1999 - 12.2006
Dialysis Technician
Fresenius Medical Care
05.1989 - 02.2001
High School Diploma -
Rock Hill High School
Diploma - Medical Office Assistance
Kaplan College - Fort Worth
Certificate - HIM
Tarrant County College District
Similar Profiles
AMANDA ROJASAMANDA ROJAS
Senior ROI Specialist at MRO CorporationSenior ROI Specialist at MRO Corporation
Jessica BaxaJessica Baxa
Release of Information Specialist at MRO CorporationRelease of Information Specialist at MRO Corporation
Odette OrtegaOdette Ortega
ROI SPECIALIST at MRO CorporationROI SPECIALIST at MRO Corporation