Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Vera Pethtel

Northfield,OH

Summary

Courteous professional with substantial experience in caregiving industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 15 years of experience.

Overview

15
years of professional experience
3
Certificate

Work History

ComForCare

Elderly Caregiver
08.2018 - Current

Job overview

  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Assisted disabled clients to support independence and well-being.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Speedway Gas Station

Customer Service Representative
03.2017 - 08.2018

Job overview

  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.

Dollar General Store

Manager on Duty
12.2015 - 02.2017

Job overview

  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Oversaw stock operations with team of 6 personnel.

Education

Brown Mackie College
Akron, OH

Associate of Applied Science from Medical Assisting
06.2012

University Overview

Skills

  • Oral Hygiene
  • Compassionate Client Care
  • Personal Hygiene Management
  • Medication Administration
  • Infection Control Procedures
  • Mobility Support
  • Dietary Needs
  • Activities of Daily Living (ADLs)
  • Personal Oxygen Delivery
  • Disease Control
  • Dental Care
  • Housekeeping

Certification

  • Certified Medical Assistant
  • CPR\AED Certified
  • BLS Certified

Timeline

Elderly Caregiver
ComForCare
08.2018 - Current
Customer Service Representative
Speedway Gas Station
03.2017 - 08.2018
Manager on Duty
Dollar General Store
12.2015 - 02.2017
Brown Mackie College
Associate of Applied Science from Medical Assisting

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Vera Pethtel