Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vera Pong

Dallas

Summary

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Experienced with conducting meticulous inspections to ensure product quality and compliance. Uses analytical skills and keen attention to detail to identify defects and implement improvements. Knowledge of industry standards and quality control processes ensures consistent and reliable product assessments.

Overview

9
9
years of professional experience

Work History

Quality Control Inspector

Salcomp
11.2024 - Current
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.

Front Desk Agent

Gunawarman Hotel
09.2015 - 09.2017
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.

Guest Relations Officer

Borobudur Hotel
09.2015 - 09.2016


  • Provided personalized customer service to ensure satisfaction of guest needs and expectations.
  • Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
  • Conducted tours of the facility, highlighting amenities and services available to guests.
  • Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
  • Communicate with other department to ensure the best service provided for guest(s).
  • Responded to guests, including email, telephone, and in-person inquiries.

Education

Some College (No Degree) - Hotel Management

Sahid Institute of Tourism Jakarta
South Jakarta, Jakarta

Skills

  • Guest Relations
  • Customer Service
  • POS Systems
  • Hospitality services
  • Fluent in English and Bahasa Indonesia
  • Microsoft office
  • Fast learner

Timeline

Quality Control Inspector

Salcomp
11.2024 - Current

Front Desk Agent

Gunawarman Hotel
09.2015 - 09.2017

Guest Relations Officer

Borobudur Hotel
09.2015 - 09.2016

Some College (No Degree) - Hotel Management

Sahid Institute of Tourism Jakarta

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