- Travel
- Yoga
- Public speaking
Vera Rubeiz
RPh, M.Sc., BCMAS
Norwell,MA
Summary
Dynamic Diabetes Educator and Pharmacy Manager with a proven track record at CVS Health Corporation, enhancing customer satisfaction and improving Key Performance Metrics to 95%. Expert in medication management and patient education, with strong leadership skills that foster team engagement and drive exceptional service outcomes. Board Certified Medical Affairs Specialist with a commitment to patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Diabetes Educator
Brockton Hospital
10.2015 - 07.2017
- Volunteered at an Endocrionolgy outpatient and inpatient setting.
- Educated patients and their families on diabetes-related care.
- Conducted Diabetes Self-Management Education (DSME) and nutrition clinics.
- Customized a patient-centered medication guide and communication plan.
- Utilized evidence-based practices to design innovative educational materials and tools that increased patient comprehension of diabetes-related topics.
Pharmacy Manager
CVS HEALTH CORPORATION
05.2013 - 08.2015
- Assumed Management responsibilities for a location with customer service challenges due to a lack of leadership, successfully exceeding customer satisfaction goals within first 2 months.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service by implementing SMART goals.
- Improved KPM (Key Performance Metrics) from 60% to 95%.
- Trained pharmacy interns and newly hired pharmacy technicians.
Retail Pharmacy Manager
CVS HEALTH CORPORATION
04.2012 - 05.2013
- Increased pharmacy sales by 15 % and improved pharmacy workflow by training and implementing Key performance metrics and plans within one year period.
- Lead by example and fostered the pharmacy team engagement to consistently achieve outstanding results and service.
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
Retail Pharmacy Manager
CVS HEALTH CORPORATION
07.2008 - 04.2012
- Collaborated with district and regional managers to facilitate the opening of the Norwell CVS location.
- Insured all pharmacy board policies and requirements are met to obtain the licensure and approval to operate a new pharmacy location.
- Communicated with board members and CVS leaders including HR and Loss prevention to establish and enforce clear security policies to safeguard drug inventories from damage and theft.
- Hired all new technicians and implemented training guidelines to effectively create a positive and productive workflow.
- Applied for all DEA and pharmacy licensure.
- Managed the purchase of a local independent pharmacy and created an effective plan to transition and transfer all prescriptions to our locations in a smooth and effective way, ensuring great customer service.
- Addressed vaccine hesitancy concerns by presenting factual information on efficacy and safety data to patients leading to an increase in vaccine sales by 50% from the target.
- Collaborated with local healthcare centers and HCP's to ensure the consistency in patient-care delivery services.
- Conducted quality assurance meetings and meticulously reviewed invoices and inventory activity reports.
Staff Pharmacist
Brooks Pharmacy
09.2005 - 04.2008
- Executed pharmacist responsibilities, primarily focusing on quality assurance in the medication dispensing process.
- Conducted patient consultations,reviewed patient profiles, and assessed risks associated with drug interactions.
Hospital Pharmacy Intern
Beth Israel Deaconess-Needham
01.2005 - 05.2005
- Acquired knowledge in infusion pharmacy through the preparation of IV medications.
- Executed th filling of medication orders and delivered them to the respective floors.
Retail Pharmacy Intern
CVS HEALTH CORPORATION
10.2002 - 08.2004
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
Education
Master of Science - Molecular Pharmacology And Applied Therapeutics
Boston University
Boston, MA01-2004
Bachelor of Science - Pharmacy
Lebanese American University
Byblos, Lebanon06-2001
Skills
- Teaching Skills: Volunteer at student learning center at Lebanese American University
- Research Skills: knowledgeable about HPLC, Microdialysis and Electrophysiology Technique
- Pharmaceutical Skills: Highly knowledgeable about drug development process
- Presentation and public speaking skills: Presenter of various scientific topics during bachelor and master's studies
- Medication therapy Management (MTM)
Accomplishments
- CVS District 4 Paragon Award Recipient (2012)
- Chosen to participate in the Pre-Emerging Leader Program at the CVS regional office in 2012.
- Distinguished as honor student at Boston University
- Listed on the Dean's list with a five years Merit Scholarship at Lebanese American University.
Interests
Certification
- April 2025: Board Certified Medical Affair Specialist (BCMAS)
- February 2024: MTM National certificate Training Program
- May 2022: Opioid Analgesic Therapy Program certificate
- CPR (ongoing since 2010)
- April 2015: Diabetes Educator Certificate course (Emory University)
- March 2010: Immunization Certificate program
Licensure
- August 2005: American Board of Pharmacy (NAPLEX and MPJE) license in MA
- August 2001: Lebanese Board of Pharmacy License
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Diabetes Educator
Brockton Hospital
10.2015 - 07.2017
Pharmacy Manager
CVS HEALTH CORPORATION
05.2013 - 08.2015
Retail Pharmacy Manager
CVS HEALTH CORPORATION
04.2012 - 05.2013
Retail Pharmacy Manager
CVS HEALTH CORPORATION
07.2008 - 04.2012
Staff Pharmacist
Brooks Pharmacy
09.2005 - 04.2008
Hospital Pharmacy Intern
Beth Israel Deaconess-Needham
01.2005 - 05.2005
Retail Pharmacy Intern
CVS HEALTH CORPORATION
10.2002 - 08.2004
Master of Science - Molecular Pharmacology And Applied Therapeutics
Boston University
Bachelor of Science - Pharmacy
Lebanese American University
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