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Hi, I’m
VERA MILES
Research Contractor
East Greenbush,NY
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
years of professional experience
Work History
K.Y.L.E. Mentoring Company
Project Coordinator
02.2010 - Current
Job overview
- Liaison between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Create job files for each project and maintained current data in each file.
- Establish rapport and engaged with stakeholders to build lasting professional relationships.
- Pet Sitter, via Rover & The Dog Pound
UnitedHealthcareRensselaer, NY
Wellness Coordinator
01.2015 - 11.2024
Job overview
- Instructed individuals and their families about wellness, chronic disease prevention and self-management during personal interactions via telephone.
- Worked closely with behavioral health providers to help ensure that patients have comprehensive and coordinated care.
- Assisted clients and their families with accessing appropriate community resources and supports.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Assessed quality customer care and NPS metrics and adjusted operational plans to uphold quality standards.
- Collaborated with upper management at UnitedHealthcare in the development of Employee Recognition Awards, 2018
Mental Health Association of Nassau County
Crisis Helpline Counselor
01.2006 - 01.2014
Job overview
- Conducted clinical assessments by phone and in-person in accordance with program policies & procedures.
- Coordinated and facilitated outreach events within Nassau and Suffolk County, including anti-stigma campaigns.
- Networked with various mental health and substance abuse agencies state-wide to maintain accurate resources.
- Provided crisis intervention and suicide prevention support, and brief supportive counseling to callers/walk-ins.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Community Science
Associate
01.2009 - 01.2013
Job overview
- Collected data across multiple projects via surveys, interviews, and focus groups.
- Ensured quality and consistency of data for evaluations; organized and analyzed data and summarize findings.
- Coordinated and participated in site visits, helped to plan project-related conferences and traveled country wide.
- Provided support to Nassau County Family Support System of Care agency staff in implementing evaluation procedures.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maintained information management systems and provided technical support and assistance.
- Ensured that new and current employees fulfill Internal Revenue Board (IRB) requirements.
Education
Dowling CollegeOakdale, NY
Bachelor Of Arts from Psychology
Adelphi UniversityGarden City, NY
Master Of Arts from Psychology Clinical & Forensics
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, STATA, SPSS, TeamLab and BMighty
- Excellent work ethic
- One-on-one coaching
- Quality assurance
- Member relations
- Interpersonal and written communication
- Healthcare program management
- Operational policies and processes
- File and record management
- Conversational Spanish
Timeline
Wellness Coordinator
UnitedHealthcare
01.2015 - 11.2024
Project Coordinator
K.Y.L.E. Mentoring Company
02.2010 - Current
Associate
Community Science
01.2009 - 01.2013
Crisis Helpline Counselor
Mental Health Association of Nassau County
01.2006 - 01.2014
Dowling College
Bachelor Of Arts from Psychology
Adelphi University
Master Of Arts from Psychology Clinical & Forensics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Employee Recognition Award for Quality Assurance, Community Science, 2013
Affiliations
- NAMI
Interests
Cultural Competency