Vera Sniffen
Mililani Town,HI
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
40
40
years of professional experience
1
1
Sales Manager Assistant
Work History
HR Assistant
Genuine Parts Co. - NAPA Auto Parts Distribution Center
2016.02 - Current
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Processed employee termination paperwork at direction of supervisory staff.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Tracked various statistics and kept detailed records to support human resources department.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Answered and redirected incoming phone calls for office.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Helped employees register for benefits programs using online portals.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Participated in recruitment and selection process for new hires.
- Converted employee status from temporary to permanent.
Sales Manager's Assistant
NAPA Distribution Center
Waipahu , HI
1997.02 - Current
- Passionate about learning and committed to continual improvement.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated logistics and catering for meetings and sales events.
- Helped customers locate products and checked store system for merchandise at other sites.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Genuine Parts Co. - NAPA Auto Parts Distribution Center
1997.06 - 2016.02
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Data Entry Clerk
NAPA Distribution Center
1984.05 - 1997.04
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Communicated with customers to address order inquiries, changes and cancellations.
- maintain jobber registration for MI Rebates
- processing credits overage and shortages
- Followed established procedures to enter and process data correctly.
Education
High School Diploma -
Waianae High School
Waianae, HI06.1981
Skills
- Administration Support
- Termination Procedures
- Employee Onboarding
- Employee Referral Programs
- New Employee Orientation
- Recruitment
- Scheduling Interviews
- Processing Payroll
- Communicate with employees about sensitive matters
- Strong communication skills including good listening and speaking
- Maintaining Employees Files
- Addressing employee questions or concerns related to HR Policies
- HR Policies Compliance
- Employee Relations
- Employment law knowledge
- Workforce Planning
- Explanation of Benefits
- Team Player
- Generating Reports
- Microsoft Office and Docusign
- Office Organization
- Human Resources Support
- Report Generation
- Mail handling
- Open enrollment coordination
Timeline
HR Assistant
Genuine Parts Co. - NAPA Auto Parts Distribution Center
2016.02 - Current
Receptionist
Genuine Parts Co. - NAPA Auto Parts Distribution Center
1997.06 - 2016.02
Sales Manager's Assistant
NAPA Distribution Center
1997.02 - Current
Data Entry Clerk
NAPA Distribution Center
1984.05 - 1997.04
High School Diploma -
Waianae High School
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