Vera Stanaj
Rochester Hills ,MI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Tinaj Hospitality. Proven track record in upselling techniques and guest engagement, leading to increased revenue and repeat business. Adept at multitasking in high-volume environments while maintaining cleanliness and quality standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Tinaj Hospitality
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Head Server
Nicks Country Oven
06.2011 - 05.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised server staff and simultaneously served personal section of tables.
Owner/operator/sales
Self Employed
08.2004 - 05.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Education
Working Towards A Associates - Business
Macomb Community College
Warren, MICertificate - Beauty/skin
Michigan College of Beauty
Troy, Mi 07.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Supply restocking
- Quality control
- Order accuracy
- Suggestive selling
- Guest relations management
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Inventory management
- Food sales and promotion
- Foreign language proficiency
- Food inspection
- Wine service
- Multitasking and organization
- Upselling techniques
- Point of sale (POS) system operations
- Dietary restrictions knowledge
- Liquor, wine, and food service
- Team member support
- Positive and professional
- Effective customer upselling
- Calm demeanor
- Team player
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Excellent communication
Certification
Esthetician license
Languages
Albanian
Full Professional
Timeline
Server
Tinaj Hospitality
05.2024 - Current
Head Server
Nicks Country Oven
06.2011 - 05.2023
Owner/operator/sales
Self Employed
08.2004 - 05.2011
Working Towards A Associates - Business
Macomb Community College
Certificate - Beauty/skin
Michigan College of Beauty
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