Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vera Tapia

Summary

I am seeking to secure a position within the printing field where I would be able to contribute to an organization in providing excellent customer service, problem-solving, technical assistance and troubleshooting support.

Overview

23
23
years of professional experience

Work History

Assistant Manager

FedEx Office
New York, NY
01.2023 - Current
  • Assisting with overseeing all team members and business operations
  • Monitoring the production floor, retail, production including the design, manufacturing, and delivery of all projects and orders
  • Also ensuring that all projects and orders pass a complete quality check process.

Lead Consultant

FedEx Office
New York, NY
09.2000 - 12.2023
  • Responsible for managing, monitoring and facilitating all production processes, including the design, manufacturing, and delivery of all projects and orders
  • Also ensuring that all projects and orders pass a complete quality check process.
  • Provide exceptional customer service by anticipating customer needs, suggesting alternatives and providing solutions based on customer requests.
  • Manage production flow and ensure all production orders are produced correctly and on time.
  • Responsible for digital enhancement of customer documents, cutting, binding, lamination, and mounting as per order request.
  • Coordinating pick-up and delivery of customer orders.
  • Handle financials for end of day operations and prepare/organize required financial documentation.
  • Enforce leadership role on assigned shift by managing a team of up to 7 people.
  • Assist in the training of center team members.

Social Worker, Family Specialist

The Bridge
Bronx, NY
11.2015 - 06.2017
  • Collaborate with a multi-disciplinary team to provide services consistent with the Act Model.
  • Provide expected number of services to clients each month, 80% in the community.
  • Coordinate client care through close involvement with hospitals, substance abuse treatment facilities, etc.
  • Complete immediate needs assessment, comprehensive psychosocial assessments, individualized service plans, and crisis/relapse prevention plans.
  • Conduct other required assessments with clients such as Assisted Outpatient Treatment (AOT) and Home and Community Based services eligibility assessments.
  • Provide services to assist clients with needs such as family support, housing, entitlements, employment, education, vocational entitlements, community integration, and connection to physical health care.
  • Participate in daily team meetings to review and plan client services.
  • Complete required documentation in a timely manner.

Bilingual Social Worker

FEGS
Bronx, NY
05.2011 - 03.2015
  • Conducting bio-psychosocial assessments to socio-culturally diverse adult population
  • Provide a full range of social and medical evaluations
  • Client case management is established in order to determine job readiness, job placement and retention services to individuals with and without disabilities
  • Developing customized goals based on the individual’s strengths and limitations is emphasized as well as supporting clients toward economic independence.
  • Performing intake screenings and interviews to 8-10 clients per day.
  • Complete psychosocial assessments to obtain compressive knowledge of participant’s vocational potential, barriers Lic-oriented plans customized toward individual participants in conjunction with physicians when necessary.
  • Identify potential risk factors (e.g
  • Substance abuse) as defined by program policies.
  • Maintain documents and records as required by funding source and in compliance with all FEGS policies and procedures.
  • Complete all required reports in an organized, timely and accurate manner.
  • Attend training sessions, team meetings and conferences as required.

Social Work Intern

Jewish Board of Families & Children Services
New York, NY
09.2005 - 06.2006
  • Conducted case management to ten clinically impaired clients and worked together with a Licensed Art therapist, recreational therapist & LCSW to promote community reintegration and stabilization.
  • Helped coordinate the care process with their medical doctor, therapist, and psychiatrist.
  • Facilitated a case management group in which clients attended once a week to discuss topics such as current events, program adjustments, or any topic of choice.
  • Assisted clients in identifying their needs and distinguishing the benefits of cultivating a strong peer, family-oriented, and personal relationships.
  • Fostered self-advocacy and helped identify coping strategies that helped deal with their impairments.
  • Supported clients in fundamental community activities and offered opportunities to venture into the community to promote community reintegration.
  • Maintained records and completed necessary documentation for case management staff meetings.

Education

MSW - Social Work

Yeshiva University

B.A. - Psychology

St. Johns University

Licensure -

Skills

  • Fluent in Spanish
  • Strong interpersonal, organizational, systematic and case management skills
  • Proficient in Microsoft Office, Outlook and Acrobat professional

References

References can be furnished upon request.

Timeline

Assistant Manager

FedEx Office
01.2023 - Current

Social Worker, Family Specialist

The Bridge
11.2015 - 06.2017

Bilingual Social Worker

FEGS
05.2011 - 03.2015

Social Work Intern

Jewish Board of Families & Children Services
09.2005 - 06.2006

Lead Consultant

FedEx Office
09.2000 - 12.2023

MSW - Social Work

Yeshiva University

B.A. - Psychology

St. Johns University

Licensure -

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Vera Tapia