VERA WALKER
TULSA,OK
Summary
Results-driven Administrative professional with two decades of experience in supporting organizational leaders and teams. Strong background in strategic planning and organization, recognized for meticulous attention to detail. Proficient in handling high-volume tasks in rapidly evolving environments, contributing to overall productivity.
Overview
17
17
years of professional experience
Work History
Personal Banker
Bank of Oklahoma Financial
11.2022 - 06.2025
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Call Center Specialist
Alorica
06.2020 - 2022
- Consistently surpassed revenue goals through strategic product promotion during routine engagements.
- Optimized call efficiency by managing inbound queues and collaborating with internal departments.
- Drove service center profitability through effective mentorship of new-hire trainees.
- Logged customer interactions in Salesforce and brokerage platforms for accurate issue tracking.
- Resolved product and service issues amicably, fostering trust through diplomatic communication.
- Assisted with wealth management inquiries by developing expertise in Self-Directed and Managed Portfolios.
- Maintained productivity by controlling conversation flow using effective call scripts.
- Oversaw investment accounts for clients while ensuring superior data integrity.
Executive Assistant
Nutraceutical Corporation
08.2008 - 05.2019
- Develop and implement events activities, including training sessions and luncheons for up to 70, while strictly adhering to budget.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Handle logistics, catering, agendas and travel arrangements for senior levels of management.
- Distribute company-wide announcements, book conference rooms, and coordinate staff meetings.
- Keep physical files and digitized records organized for optimal edit and retrieval by authorized team members.
- Coordinate all candidate internal and external interviews, equivalency testing, and job offer correspondence.
- Facilitate employee orientations and prepare new-hire documents, including compliance reporting via I-9 portal.
- Drive sales through exemplary service and positive rapport with national and international customers.
- Transcribe minutes and create presentations using Powerpoint and Word for quarterly production meetings.
- Manage company expense account, including inquiries and monthly reconciliation within Wells Fargo portal.
- Work collaboratively with auditors throughout reviews, offering assistance and administrative support.
- Administer daily quality control floor inspection of all product production to ensure GMP compliance.
- Create signage, oversee packaging, and execute product demos.
- Utilize logistics dashboards Retail Link, EDI, and Supplier.Net to receive and close out vendor purchase orders.
- Promote team productivity by keeping supplies organized and well-stocked, and all office systems properly maintained.
- Screen calls, emails, and initiate actions to respond via direct message for management.
- Collaborate with Data Management to establish private label and custom formulation product lines.
- Organize envelopes, postage and mail correspondence for staff and management, while coordinating with delivery and courier services.
- Back-up to Production Planner and QC Inspector.
- Supervisor to Graphics and Receptionist personnel.
Education
Associate of Arts - Journalism, Print
Skills
- Conference planning
- Staff management
- Schedule and calendar coordination
- Strategic planning
- Proofreading and editing
- Effective communication
- Marketing strategies
- Human resources management
- Employee training and development
- Multi-line phone operation
- Client relations
- Composed demeanor
- Presentation design
- Advanced Microsoft Office Suite
- Business writing skills
- Data filing and archiving
- Social media expertise
Timeline
Personal Banker - Bank of Oklahoma Financial
11.2022 - 06.2025
Call Center Specialist - Alorica
06.2020 - 2022
Executive Assistant - Nutraceutical Corporation
08.2008 - 05.2019
Tulsa Junior College - Associate of Arts, Journalism, Print