Vera Williams

● Analyzed a cost-benefit ratio for company regarding new procedures and supplies needed as well as new business plans that were initiated.

● Established company website for booking appointments and gaining more clientele as well as innovating marketing plans through ads, digital marketing, and marketing events.

● Created company policies and guidelines for employees and clients to abide by

● Drafted, reviewed, and communicated on behalf of CEO about communicating with employees, clients, and businesses to grow engagement.

● Established employee schedules and oversaw the daily duties.

● Reviewing/filing medical records

● Receiving inbound calls/calling patients to verify information.

● Daily documentation of patient records

● Helping to ensure that patients can have an effective, clear, and easy portal experience and having the knowledge to help when needed.

● Lead weekly staff conduct training to ensure staff are motivated and knowledgeable of company regulations and expectations.

● Actively educating patient family members regarding the needs of the patient necessary to address the health concerns the facility addresses.

● Conducting the scheduling of patient appointments

● Oversaw automated tracking and documentation of data, client correspondence and office operations.

● Filing insertion orders, monthly inventory, and assisted account reps with customers’ accounts

● Scheduled and transferred ads for several major accounts.

● Planned employee outings and events to retain and bond staff members to create loyalty.

● Answered and managed incoming and outgoing calls while keeping record of accurate messages for distribution to office staff and data entry.