Vera Williams
Grand Rapids
Summary
I've always prided myself on being a professional. I have extensive experience at Latvian Postal Service, excelling in package handling and delivery accuracy. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving. I've been recognized for maintaining high safety standards while adapting to fast-paced environments and fostering strong team collaboration.
Overview
23
23
years of professional experience
Work History
Postal Worker
Latvian Postal Service
01.2004 - 10.2023
- Learned safety protocols for efficient mail handling and delivery
- Sorted and organized mail to streamline distribution processes
- Assisted in maintaining accurate inventory of postal supplies
- Operated postal equipment to ensure timely processing of shipments
- Collaborated with team members to enhance workflow efficiency
- Adapted quickly to changing priorities and high-volume environments
- Provided customer service support by addressing inquiries and concerns
- Monitored package tracking systems for improved delivery accuracy
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
- Managed time effectively to complete assigned tasks within tight deadlines during high-volume periods or inclement weather conditions.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Reduced mis-delivered mail incidents by verifying recipient information before delivering sensitive documents or packages.
- Demonstrated adaptability to changes in postal regulations and policies, ensuring consistent compliance across all assigned duties.
- Maintained a safe work environment by adhering to postal regulations and guidelines for vehicle operation and handling hazardous materials.
- Enhanced operational efficiency through regular maintenance checks on postal vehicles to ensure safety standards were met consistently.
- Excelled as a team player when collaborating with fellow Postal Workers for smooth transitions between various stages of the mail processing system from collection to final delivery points.
- Expedited mail processing by operating automated sorting machines and equipment with accuracy and precision.
- Streamlined package tracking process for customers by providing timely updates throughout the shipping journey using barcode scanning devices.
- Developed a comprehensive understanding of the diverse postal products and services available, offering informed recommendations to customers upon request.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Weighed mail and computed pricing amounts.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
Confectioner
Baltic Beach Hotel
05.2000 - 08.2003
- Developed unique confectionery recipes, enhancing product variety and customer satisfaction.
- Supervised production processes to ensure consistent quality and adherence to industry standards.
- Trained and mentored junior confectioners, promoting skill development and operational efficiency.
- Implemented inventory control measures to optimize ingredient usage and minimize waste.
- Streamlined production workflows, reducing lead times and increasing overall output efficiency.
- Conducted quality assessments on finished products, ensuring compliance with safety regulations.
- Consistently met production deadlines through efficient time management and effective delegation of tasks to team members.
- Increased customer satisfaction with consistently delicious confections through meticulous attention to detail in preparation and presentation.
- Mastered various confectionery techniques, creating visually appealing treats that attracted customers'' attention and boosted sales.
- Enhanced product quality by implementing rigorous quality control measures and refining recipes.
- Contributed to the development of seasonal offerings based on market trends and customer feedback.
- Troubleshot equipment issues promptly to minimize downtime during busy production periods.
- Reduced waste by optimizing production processes and implementing proper inventory management techniques.
- Conducted regular taste tests with staff members to ensure consistent flavor profiles across batches of confections.
- Trained new employees on standard operating procedures, ensuring consistency and quality across all team members.
- Ensured compliance with all food safety regulations by strictly adhering to proper handling and storage procedures.
- Maintained a clean and organized work environment, adhering to health and safety standards at all times.
- Established relationships with suppliers, negotiating favorable terms on ingredient purchases that lowered costs without compromising quality.
- Assisted management in setting realistic production goals by analyzing capacity constraints.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Participated in food tastings and taste tests.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Education
Associate of Arts - Cofectionary
MTC COLLEGE
Olaine, Latvia06-1998
Skills
- Package handling
- Safety procedures
- Postal regulations
- Hand-eye coordination
- Delivery accuracy
- Mail sorting
- Mail distribution
- Address verification
- Problem-solving skills
- Handling and sorting mail
- Workplace safety
- Distribution services
- Weight calculations
- Verbal/written communication
Languages
Russian
Native or Bilingual
Timeline
Postal Worker
Latvian Postal Service
01.2004 - 10.2023
Confectioner
Baltic Beach Hotel
05.2000 - 08.2003
Associate of Arts - Cofectionary
MTC COLLEGE