- Volunteering at local animal shelters and rescue organizations Trapping stray and feral cats in the community in association with local TNR programs, every evening
- Four-wheel excursions in my Jeep
- Riding my horse
- Environmental Conservation Projects
- Music
- Animal Care
Veralyn Vedora
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record in client relations and complaint resolution. Excelled in high-pressure environments during tenure at CLS Transportation Limousine Services. Leverages excellent communication skills and a knack for relationship building to consistently enhance customer satisfaction and retention. Adept in data entry, underscoring comprehensive skill set. Service-oriented, delivers high-quality customer service by accurately assessing client needs and recommending ideas to suit individual customer needs.
Overview
55
55
years of professional experience
Work History
Medicare/Life/Health Insurance Broker
Self-employeed
04.2014 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Professional Musician/Vocalist
Self-employeed
03.1970 - Current
- Opening act for numerous celebrity artists, including Tony Bennett.
- Vocalist for the official New York State Fair Orchestra for eleven years.
- Command performances for politicians, including fundraisers for presidential candidates.
- Recording artist, studio background vocals, radio and TV jingles.
- Earned a reputation for professionalism by maintaining punctuality, preparedness, and effective communication in all interactions with clients and colleagues.
- Managed band finances, including budgeting for recording sessions and tours, resulting in cost-effective operations without compromising on quality or artistic vision.
- Developed a loyal fan base through consistent social media interaction and captivating live shows, increasing ticket sales and merchandise revenue.
- Achieved critical acclaim by consistently delivering memorable performances that resonated with audiences and garnered positive press coverage.
- Fostered strong relationships with venues, booking agents, and other industry stakeholders to secure performance opportunities at prestigious events.
Customer Service Representative/Chauffeur
CLS Transportation Limousine Services
09.2005 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Chauffeured only high-profile clients and celebrities, when requested by them.
Flight Attendant
Transmeridian Airlines
05.2004 - 09.2005
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets, and other emergency equipment in good working order.
- Kept passengers calm during flights, when having incident concerns.
Owner
Tucker Construction
05.1994 - 04.2003
- Specialized in tornado damage and fire restoration of apartment complexesManaged day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Executive Assistant to the CEO and Vice-Presidents
Continental Information Systems
03.1982 - 05.1991
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Associate of Arts - Business Administration
Freeman Business School
Geneva, NY06-1972
Skills
- Proactive team player
- Driven
- Networking capabilities
- Sales Presentations
- Commission-based sales
- Client relations expert
- Complaint handling and resolution
- Excellent communication skills
- Customer advocate
- Customer Service
- Client Retention
- Customer follow-up
- Client needs analysis
- Relationship Building
- Data Entry
Interests
Timeline
Medicare/Life/Health Insurance Broker
Self-employeed
04.2014 - Current
Customer Service Representative/Chauffeur
CLS Transportation Limousine Services
09.2005 - 04.2014
Flight Attendant
Transmeridian Airlines
05.2004 - 09.2005
Owner
Tucker Construction
05.1994 - 04.2003
Executive Assistant to the CEO and Vice-Presidents
Continental Information Systems
03.1982 - 05.1991
Professional Musician/Vocalist
Self-employeed
03.1970 - Current
Associate of Arts - Business Administration
Freeman Business School
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