Veralynn Martinez
Miami,FL
Summary
A highly resourceful and competent Medical Front Office Assistant, currently looking to obtain a medical front office or medical record position. I possessed a proven ability to deal with all aspects of front office duties, was able to work cooperatively with all members of the healthcare team and was sensitive to patient’s needs.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist/Medical Records Clerk
R. Abreu MD Medical Office
09.2022 - 01.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Chronic Care Management
- Referral processing
- Highly proficiency with Availity
- Prior Authorization through CoverMyMed
- EMedPractice EMR
- Medical Record Processing
Medical-receptionist/Medical Record
La Quinta Medical Center
07.2022 - 09.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
No Degree - English As A Second Language (ESL)
Miami Dade College
Miami, FL2024
Bachelor of Arts - Sociology
Universidad Marta Abreu De Las Villas
Cuba 06.2020
Skills
Medical Record Document Processing
Proficient Multiple phone lines
HIPPA Compliance Computer literate
Appointment/test scheduling
E-MedPractice EMR
Medical Terminology
Timeline
Front Desk Receptionist/Medical Records Clerk
R. Abreu MD Medical Office
09.2022 - 01.2024
Medical-receptionist/Medical Record
La Quinta Medical Center
07.2022 - 09.2022
No Degree - English As A Second Language (ESL)
Miami Dade College
Bachelor of Arts - Sociology
Universidad Marta Abreu De Las Villas
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