Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veranda Rodriguez

Tulsa,OK

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Front Desk Agent

Hyatt Place Tulsa South
07.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cashier Assistant

Tacos La Cabana
02.2022 - 07.2023
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cooking and food preparation.
  • Running business for short periods of time independently.

Cashier Manager

El Taquero
07.2009 - 01.2021
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Did line cooking and food prepping, making sure of correct expiring dates.
  • Opening and closing shifts.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Monitored areas for security issues and safety hazards.

Education

Benemerito De Las Americas
Mexico

Skills

  • ASI Front Desk
  • Time Management
  • Verifying Reservations
  • Time Tracking
  • Cash Handling and Securitys
  • Maintaining Clean Work Areas
  • Customer Service
  • Handling Complaints
  • Cash Counting
  • Inventory Audits
  • Team Leadership
  • Health and Safety Procedures
  • Team Training

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Hyatt Place Tulsa South
07.2023 - Current

Cashier Assistant

Tacos La Cabana
02.2022 - 07.2023

Cashier Manager

El Taquero
07.2009 - 01.2021

Benemerito De Las Americas
Veranda Rodriguez