VERANI FEREBEE
Norfolk,VA
Summary
Hardworking culinary student focused on producing quality food and providing excellent customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Food Director
City of Norfolk
05.2019 - Current
- Managed 5 staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Managed food inventory effectively, minimizing waste and reducing overall costs.
- Coordinated with marketing team to promote special events, attracting larger customer base.
- Implemented a cost-effective staff training program that improved overall productivity levels while maintaining high-quality standards in all aspects of food creation and delivery.
- Negotiated contracts with vendors, securing favorable terms and enhancing profit margins.
- Managed event planning and execution, leading to successful product launches and enhanced brand visibility.
- Assisted with post-event evaluations, identifying areas of improvement for future event planning success.
- Spearheaded corporate event planning, resulting in successful launches and product promotions.
- Coordinated with multiple departments for event planning, successfully executing company-wide gatherings.
Assistant Director
Summit
01.2018 - 01.2019
- Assisted management with monthly inventory control and weekly stock ordering
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Cleaned food preparation areas, cooking surfaces, and utensils
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Carefully maintained sanitation, health and safety standards in all work areas
- Properly portioned and packaged take-out foods for customers
- Prepared and served beverages such as coffee, tea and fountain drinks
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Resolved guest complaints promptly and professionally
- Communicated clearly and positively with co-workers and management
- Served fresh, hot food with a smile in a timely manner
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Food Supervisor
City of Norfolk
04.2016 - 01.2018
- Assisted management with monthly inventory control and weekly stock ordering
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Cleaned food preparation areas, cooking surfaces, and utensils
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Carefully maintained sanitation, health and safety standards in all work areas
- Properly portioned and packaged take-out foods for customers
- Prepared and served beverages such as coffee, tea and fountain drinks
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Resolved guest complaints promptly and professionally
- Communicated clearly and positively with co-workers and management
- Served fresh, hot food with a smile in a timely manner
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Took necessary steps to meet customer needs and effectively resolve food or service issues
Customer Service Associate/ Deli Bakery Associate
Food Lion
06.2012 - 05.2016
- Promptly reported complaints to a member of the management team
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Properly portioned and packaged take-out foods for customers
- Carefully maintained sanitation, health and safety standards in all work areas
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Frequently washed and sanitized hands, food areas and food preparation tools
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Cleaned food preparation areas, cooking surfaces, and utensils
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Took initiative to find extra tasks when scheduled duties were completed
- Quickly unloaded product shipments and stocked freezers
- Assisted management with monthly inventory control and weekly stock ordering
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the sales department to track product success
- Trained three new employees quarterly
- Created new processes and systems for increasing customer service satisfaction
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Achieved high sales percentage with consultative, value-focused customer service approach
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Resolved product issues and shared benefits of new technology
- Expressed appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each client
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Assisted customers with store and product complaints
- Processed and issued money orders for customers
- Guaranteed positive customer experiences and resolved all customer complaints
- Compiled weekly monetary reports and records for store managers
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Regularly sought opportunities to up sell and add on additional merchandise
- Communicated all merchandise needs or issues to appropriate supervisors
- Stocked and rotated inventory regularly
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Replenished merchandise shelves with items from the stockroom
- Organized the store by returning all merchandise to its proper place
- Processed merchandise returns and exchanges
Cook
The Salad Bowl
04.2015 - 04.2016
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
- Resolved guest complaints promptly and professionally
- Communicated clearly and positively with co-workers and management
- Served orders to customers at windows, counters and tables
- Cut and chopped food items and cooked on a grill or in fryers
- Packaged menu items into bags or trays and placed drink orders into carriers
- Accurately measured ingredients required for specific food items
- Prepared and served beverages such as coffee, tea and fountain drinks
- Properly portioned and packaged take-out foods for customers
- Mastered Point of Sale (POS) computer system for automated order taking
- Quickly and efficiently processed payments and made accurate change
- Carefully maintained sanitation, health and safety standards in all work areas
- Frequently washed and sanitized hands, food areas and food preparation tools
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Cleaned food preparation areas, cooking surfaces, and utensils
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Worked well with teammates and openly invited coaching from the management team
- Followed all established restaurant practices and procedures
- Took initiative to find extra tasks when scheduled duties were completed
- Assisted management with monthly inventory control and weekly stock ordering
- Quickly unloaded product shipments and stocked freezers
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Prepared items according to written or verbal orders, working on several different orders simultaneously
Education
Bachelor of Science - hospitality management, culinary concentration, Food and Beverage Operations, Culinary Arts
Stratford University
Virginia Beach, VA2018
Skills
- Reliable and punctual
- Staff leadership
- Multitasking
- Attention to detail
- Reliable and responsible
- Customer satisfaction
- Organizational skills
- Excellent communication
- Relationship building
- Self motivation
- Task prioritization
- Team building
- Delegating assignments and tasks
Accomplishments
Civilian of the Quarter.
Good Conduct Award
Acting with the golden rule in mind. Treat others like you would want to be treated. Pride in all things.
Timeline
Food Director
City of Norfolk
05.2019 - Current
Assistant Director
Summit
01.2018 - 01.2019
Food Supervisor
City of Norfolk
04.2016 - 01.2018
Cook
The Salad Bowl
04.2015 - 04.2016
Customer Service Associate/ Deli Bakery Associate
Food Lion
06.2012 - 05.2016
Bachelor of Science - hospitality management, culinary concentration, Food and Beverage Operations, Culinary Arts
Stratford University
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