VerAuna Gee
Dallas,TX
Summary
A versatile Compliance Auditor with 11 years of experience in the Business Process Development industry. Possesses a deep understanding of operations and expertise in reading, researching, interpreting, and implementing rules and regulations. Excels in multitasking and coordination, ensuring seamless execution of tasks. An accomplished Supervisor with 8 years of leadership experience, primary focus is on meeting customer expectations and driving the achievement of company goals.
Overview
13
13
years of professional experience
Work History
Part Time Shipping Auditor
Medline Industries, LP
05.2023 - Current
- Attended start of day meeting for stretches, safety reminders, and daily update on work load.
- Printed daily manifest for daily audits.
- Recorded any found errors and resolved miss picked items or found the missing item.
- Back-up for the hub center by arranging order pull content for shipping and nightly FedEx hazmat documents creation.
- Identified areas of improvement in the shipping department by conducting thorough audits and presenting findings to management.
- Mitigated potential risks associated with non-compliant shipments by closely monitoring adherence to established guidelines.
Business Process Development Compliance Auditor
Copart
03.2020 - Current
- Responsible for creating and modifying standard operating procedures and conducted audits to measure adherence to business processes operations as auditor in charge.
- Delegated task to team members and performed service quality review and field quality review audits.
- Handle credits to our customers for over charges and duplicated charges on claims.
- Submitted payroll payments through People Ready for temporary employees in title express department.
- Submitted payments to vendors for supply orders and maintenance through the building for title express department.
- Review workflow to analyze root causes of bottlenecks, and other barriers to effectiveness and efficiency.
- Run monthly and weekly reports utilizing Tableau system, pivot table and Excel.
- Create and distribute weekly communication to internal and external customers with policy and procedure updates, as well as share point blog posts and other scheduled updates.
- Assist in creation of training materials for business process development operations as needed.
- Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
- Analyzed all audit results and resolved all compliance issues.
Supervisor
Exela Technologies
01.2014 - 12.2018
- Supervised and assisted with administrative tasks that included scanning, indexing, and mail room operations.
- Conducted hiring interviews, terminations, and on boarding process for new hires.
- Supervised and assisted with the performance of inbound call center and front receptionist desk.
- Onsite contact for vendors and visitors that needed assistance with their claims or facilities maintenance and conference room set-ups.
- Tasked with ordering supplies and replenishing department’s inventory weekly, while maintaining department budget.
- Held weekly team meetings providing coaching opportunities, weekly productivity and updates.
- Created and maintained work instructions for our team’s current and new work tasks.
- Handled all record retention and destruction through Iron Mountain.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Quality Control Auditor/Operations Team Lead
Xerox Commercial Solutions
06.2011 - 01.2014
- Services were provided for Colonial Mortgage and Chase Mortgage accounts.
- QA team performing 100% of pre-committal daily volume.
- Document imaging and indexing for all incoming mail.
- Tracked and provided team and individual QA results during coaching meeting.
- Trained and reviewed work of all new hires on departmental responsibilities.
- Updated training manuals, document classifications manuals, and document matrix per updates.
- Identified issues of non-compliance and elevated reports to senior personnel.
Education
Bachelor History -
University of North Texas At Dallas
Dallas, TX05.2025
Associate Arts Degree -
Dallas College Cedar Valley College
Lancaster, TX05.2024
Skills
- Problem Solving/ Creativity/ Reasoning
- Business Analysis
- Tableau
- Time Management
- Customer Service
- Communication Skills
- Organization/ Planning
- Leadership/ Management Skills
Accomplishments
Golden Bear Service Award Recipient 2023-2024
PTO volunteer-Current
PTA- 2016-2020
South Oak Cliff High School Track Coach Volunteer Award Recipient- 2010, 2011
John Neely Bryan Elem. Outstanding PTA Volunteer Award Recipient- 2009
Dallas Independent School District Parent Volunteer-2008-Current
Pop Warner Director/ Coach Volunteer-2005-2012
Activities
- Golden Bear Service Award Recipient 2023-2024
- Dallas Independent School District parent volunteer-2008-Current
- PTO volunteer-Current
- PTA- 2016-2020
- Pop Warner Volunteer-2005-2012
- South Oak Cliff High School Track Volunteer- 2010, 2011
Timeline
Part Time Shipping Auditor
Medline Industries, LP
05.2023 - Current
Business Process Development Compliance Auditor
Copart
03.2020 - Current
Supervisor
Exela Technologies
01.2014 - 12.2018
Quality Control Auditor/Operations Team Lead
Xerox Commercial Solutions
06.2011 - 01.2014
Bachelor History -
University of North Texas At Dallas
Associate Arts Degree -
Dallas College Cedar Valley College
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