VERCHELE ROBINSON
Summary
Dedicated professional with experience in both IDD coordination and billing procedures, adept at ensuring timely and accurate invoicing for clients.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
TheraPlay Junction Inc
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
IDD Liaison and Billing CSR
Carolina Home Medical
01.2023 - 10.2024
- Provided administrative support to physicians and interpreted medical reports and data to assign ICD-9 and ICD-10 codes; entered diagnosis codes and patient information into billing software.
- Updated and managed diagnosis lists, coordinated routine documentation and coding audits, and executed qualitative analyses of discharged charges.
- Followed and maintained currency on coding, sequencing, and procedures’ best practices and updates.
- Reviewed and validated accuracy of charges, including dates of service, services provided, location, patient identification, and provider signature.
- Utilized Excel and other software tools to track and update billing information.
Quality Assurance Specialist
B/S/H
01.2021 - 01.2023
- Performed quality assurance tests on software applications to identify and resolve any issues.
- Created and executed test plans for new software releases to ensure their functionality and quality.
- Collaborated with development teams to troubleshoot and resolve software defects and bugs.
- Documented and reported software defects, tracking their resolution and ensuring product quality.
Customer Service Representative
EPG
01.2020 - 01.2021
- Managed high volume of incoming calls and emails.
- Resolved customer inquiries and issues efficiently and professionally.
- Provided excellent customer service in a fast-paced retail environment.
- Maintained positive relationships with clients through effective problem-solving.
Customer Service Representative
B/S/H
01.2017 - 01.2019
- Managed high volume of incoming calls and emails.
- Collaborated with team members to achieve department goals.
- Demonstrated strong communication skills in handling customer complaints.
- Utilized CRM software to track customer interactions and resolution.
Customer Service Representative
Aon Hewitt
01.2014 - 01.2017
- Executed high volume of outbound and inbound calls to assist customers with health care spending accounts, verifying authorized and unauthorized purchased.
- Conveyed a positive and professional phone image while ensuring compliance with established guidelines.
- Process overpayment claims and process investment requests.
- Fax, scan, mail documents.
- Handle 100 customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction.
Education
Diploma -
Jones Senior High School
01.2011
Skills
- Ability to excel working remotely
- Results-oriented with outstanding rapport-building and engagement abilities
- Ardent team player with compassion and empathy for consumers
- Expert in MS office
- Strong phone etiquette and listening skills
- Quality Assurance
- Competitive drive for sales achievement with a caring approach in the healthcare industry
- Ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions
- Technical Support
- Purchasing
LANGUAGES
English | Native
Timeline
Administrative Assistant
TheraPlay Junction Inc
10.2024 - Current
IDD Liaison and Billing CSR
Carolina Home Medical
01.2023 - 10.2024
Quality Assurance Specialist
B/S/H
01.2021 - 01.2023
Customer Service Representative
EPG
01.2020 - 01.2021
Customer Service Representative
B/S/H
01.2017 - 01.2019
Customer Service Representative
Aon Hewitt
01.2014 - 01.2017
Diploma -
Jones Senior High School
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