Verda Copeland

Verify voters are qualified and eligible to vote. Check photo ID's. Print out application to vote. Give them correct ballot. Send them to voting machine. If they are in wrong prescinct locate where they are supposed to vote and print out correct location. If they have moved correct their address in the system. If name change correct their name in the system.

• Organized clothing and accessories that customers had returned to fitting room desk.
• Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
• Reduced theft by limiting number of items that each customer took into fitting rooms.
• Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
• Welcomed each customer to fitting room with warm smile and kind words.
• Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
• Monitored customers for signs of theft.
• Cleaned and maintained fitting rooms regularly.
• Checked garments for damage and placed tags prior to returning items to sales floor.
• Checked fitting room stalls and sorted merchandise to racks.
• Contributed to decrease of store theft by following preventive procedures and communicating with loss prevention.
• Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
• Collected discarded merchandise, sorted and returned to display racks.
• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
• Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
• Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
• Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.

Fill out detailed orders and forward to our factories. Handle returns and exchanges. Kept salesman sample book up to date, inserting new and removing old samples. Open boxes from factories and hang and stock shelves with customer's garments. Package returns in boxes and deliver to mail room. Pin garments that salesman had measured custommes for.

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Executed record filing system to improve document organization and management.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Performed research to collect and record industry data.

• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Conducted interviews with participants to assess eligibility.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Completed surveys by rechecking contact information before ending each call.
• Obtained updated contact information from all subjects and verified data for accuracy.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Attended team meetings to develop job knowledge.

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
• Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
• Maintained and updated office records, both digital and physical.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Processed applications for new accounts.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Arranged monies received in cash boxes and coin dispensers according to denomination.

• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Created, indexed, and maintained client binders.
• Researched and identified legal precedents and statutes.
• Filed documents with courts on behalf of attorney.
• Received and placed telephone calls to clients and prospective clients.
• Completed accident reports, trial and courtroom requests and applications for clients.

• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Quoted prices, credit terms and other bid specifications.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Recommended complementary purchases to customers, increasing revenue.
• Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of Avon over those of competition.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Traveled by foot or automobile to deliver or sell merchandise or services.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Stayed current with industry terminology to provide accurate transcription services.
• Maintained database of transcribed documents for easy access and retrieval.
• Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
• Checked completed work for proper spelling, grammar, punctuation and format.
• Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
• Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Verified accuracy of transcribed material prior to finalization.

• Responded quickly to incidents and assessed active situations for security concerns.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Responded quickly to emergency situations to assess and deflect issues.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Completed full building and grounds patrols to spot and investigate concerns.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Interacted assertively but non-confrontationally with personnel and general public.
• Checked and verified photo identification prior to granting facility access.

• Checked completed work for proper spelling, grammar, punctuation and format.
• Prepared data by compiling and sorting information.
• Secured information by completing database backups.
• Verified accuracy of transcribed material prior to finalization.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Reviewed completed reports for proper formatting, grammar, and sentence structure.
• Proofread and typed various legal documents for attorneys and law firms.
• Stayed current with industry terminology to provide accurate transcription services.
• Used specialized techniques and shortcuts to improve typing speed and meet deadlines.

• Organized files for court proceedings.
• Received and placed telephone calls to clients and prospective clients.
• Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
• Assisted with preparation of trial materials and documents.
• Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Developed and maintained filing and retrieval systems.
• Diligently edited legal correspondence for grammar and spelling.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Filed documents with courts on behalf of attorney.
• Transcribed legal documents and phone conversations.
• Screened telephone calls and forwarded to appropriate departments.
• Created and printed legal documents for attorneys to review.
• Composed contracts, pleadings and motions in accordance with established guidelines.
• Planned and organized internal and external events, meetings and conferences.
• Created, indexed, and maintained client binders.
• Answered and directed calls using multi-line switchboard.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
• Scheduled all appointments, appearances and briefings.
• Prepared and processed invoices for attorney billing.
• Obtained signatures from attorneys for legal documents.
• Completed accident reports, trial and courtroom requests and applications for clients.
• Developed and maintained positive relationships with clients and colleagues.three
• Scheduled and made appointments for three attorneys.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

• Assisted customers with product selection based on individual needs and preferences.
• Provided exceptional customer service to drive satisfaction.
• Maintained accurate records of promotional events and customer interactions.
• Collaborated with sales staff to identify target customers, promote products and increase sales.
• Communicated product value, quality, and style to educate and entice potential customers.
• Maintained knowledge of current promotions and product features.
• Educated customers on product features and answered questions regarding product use.
• Increased sales by effectively communicating product benefits.
• Monitored customer preferences to determine focus of sales efforts.
• Arranged demonstration areas to be appealing to attract attention of prospective customers.
• Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.

• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Assisted customers with returns, refunds and resolving transaction issues.
• Greeted new customers, discussed specials, and took drink orders.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Upsold additional products and services to customers, increasing revenue.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Tallied cash drawer at beginning and end of each work shift.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Built relationships with customers to encourage repeat business.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Welcomed customers and helped determine their needs.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Greeted customers entering store and responded promptly to customer needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Addressed customer needs and made product recommendations to increase sales.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Maintained daily report documents, memos and invoices.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and updated records and files to maintain document compliance.

• Typed letters, memos and other correspondence for staff, using various software programs.
• Prepared data by compiling and sorting information.
• Proofread and typed various legal documents for attorneys and law firms.
• Verified data entered into database by reviewing, correcting and deleting data.
• Accurately typed 45 words per minute with no errors.

• Assisted with data entry and administrative support tasks to help meet team goals.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
• Maintained log books and spreadsheets documenting file data and storage receipts.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Classified documents according to specified guidelines.
• Created and printed labels for well-organized filing.
• Located and retrieved requested documents in accordance with established policies.
• Tracked file removals and coordinated on-time returns.
• Classified files based on source, type or other details.
• Compiled, sorted and filed high volume of documents.
• Archived and disposed of documents according to established policies.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Identified and resolved filing discrepancies.
• Retrieved file information and made copies for authorized users.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Monitored and updated filing systems to meet organization standards.
• Restored old files and archived completed files for future reference.
• Added and updated records with current materials.
• Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
• Cleaned up files regularly by removing outdated information for archival or disposal.
• Maintained organized filing system to facilitate easy retrieval of documents.
• Sorted and classified documents into appropriate filing systems for increased traceability.