Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Verda A. Newton

Melbourne,FL

Summary

I'm a diligent Claims Processing Manager who brings top skills in team management, customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

35
35
years of professional experience

Work History

Team Manager-Claims

TTEC
Home Based
06.2022 - Current
  • I manage a group of 18 direct reports dedicated to investigating potentially fraudulent bank claims.
  • I train and coach team members on company standards and legal requirements in Banking industry.
  • I assess performance of team members and assign training and/or counseling to improve work outcomes.
  • I have enabled my team to carry out operations efficiently and accurately by providing procedural and informational guidance.
  • I host weekly meetings to discuss investigations and implement policy improvements.
  • I adhere to industry fair claims practices and Federal regulatory guidelines in processing fraud claims and maintain compliance throughout the department.

Home Based Customer Service Agent

Alorica At Home
Omaha, NE
02.2008 - 06.2020
  • Accepted inbound calls from customers who needed assistance with their gas service or billing in my in-home office
  • Previously assisted customers with home shopping, assisted customers by processing past due payments, tracking lost packages and investigating suspected fraudulent activity
  • Maintained a maximum average handling time per call, show up rate, and productivity as required by the company
  • I was promoted to the at-home agent assistant position after working for the company for 8 months
  • In that role, I received calls from other at-home agents who needed assistance, had call processing questions or needed a supervisor to take over their call to provide a resolution for customers who were upset for various reasons.

Office Manager

Better Bodies Physical Therapy
Rockledge, FL
04.2005 - 03.2008
  • Maintained database of current and inactive patients
  • Verified insurance benefits and billed insurance companies for services rendered to patients
  • Billed patients for outstanding account balances
  • Acted as liaison between patients and their Primary Care provider
  • Maintained patient schedules and charts
  • Maintained all office files and documents.

Accounting Administrator

GTE/Verizon Wireless
Alpharetta, GA
01.1992 - 01.1999
  • Identified and resolved inventory related issues that impacted the inventory accounts and provided results of analysis to upper management
  • Reviewed subsidiary ledger and general ledger activity for inconsistencies and irregular trends
  • Prepared and analyzed inventory turn and compliance reports
  • Prepared journal entries and performed account reconciliations monthly
  • Supervised 3 assistants who reported to me.

Accounts Clerk

GMAC
Decatur, GA
01.1990 - 01.1992
  • Investigated delinquent customer accounts and contacted customers to inquire about payments in an attempt to bring their accounts to a current status
  • Maintained customer database containing customer information
  • Prepared documentation for repossessions.

Education

BA - Accounting

Mercer University
01.1990

Skills

  • Proficiencies MS Excel, MS Word, MS Access, MS PowerPoint, MS Exchange, MS Outlook, QuickBooks, Internet, Medical Transcription, Medical Billing, All Social Media Platforms, Dun & Bradstreet, and Hyperion Type 65 wpm and 10-key by touch at 10,000 kph
  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Creative Problem Solving
  • Data Entry
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Data Entry and Maintenance
  • 55 wpm Typing Speed
  • Call Documentation
  • Customer Data Confidentiality
  • Needs Assessment
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Problem Resolution
  • Database Management
  • Document and Records Management
  • Process Improvement
  • Excellent Attention to Detail
  • Computer Proficiency
  • MS Office
  • Regulatory Compliance
  • Billing Adjustments and Refunds

References

References are available upon request.

Timeline

Team Manager-Claims

TTEC
06.2022 - Current

Home Based Customer Service Agent

Alorica At Home
02.2008 - 06.2020

Office Manager

Better Bodies Physical Therapy
04.2005 - 03.2008

Accounting Administrator

GTE/Verizon Wireless
01.1992 - 01.1999

Accounts Clerk

GMAC
01.1990 - 01.1992

BA - Accounting

Mercer University

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Verda A. Newton