Verdell Benifield
Cleveland,OH
Summary
Dynamic Clinical Training Manager at ViaQuest Behavioral Health with a proven track record in enhancing employee productivity and morale through innovative training programs. Skilled in performance enhancement and leadership training, I successfully reduced onboarding time and improved compliance, fostering a culture of continuous professional development and collaboration.
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Confident training leader with demonstrated planning, organizational, and leadership abilities focused on [Area of expertise]. Highly effective at educating people at all different skill levels. Seek similar role with [Type] company.
Overview
4
4
years of professional experience
Work History
Clinical Training Manager
ViaQuest Behavioral Health
02.2023 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Conducted training courses and prepared videos for long-term use.
- Managed all exempt employee coaching, training, and performance improvement actions.
Team Supervisor
ViaQuest Behavioral Health
06.2022 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
TBS- Therapeutic Behavioral Specialist
ViaQuest Behavioral Health
04.2021 - Current
- Participated in ongoing professional development opportunities to stay current on best practices within the industry.
- Demonstrated cultural competence in interactions with diverse client populations, fostering an inclusive atmosphere that respected individual differences.
- Contributed to a positive therapeutic environment by modeling appropriate behaviors for clients to emulate.
- Collaborated with multidisciplinary teams to ensure comprehensive care for each client, addressing various aspects of their developmental needs.
- Supported clients'' emotional well-being by establishing rapport, trust, and understanding through active listening and empathy.
- Assisted clients in achieving personal goals through skill-building activities tailored to their specific strengths and interests.
- Enhanced client progress by developing and implementing individualized treatment plans based on specific needs.
- Promoted independence among clients with daily living skills training tailored to their unique abilities and requirements.
- Encouraged positive peer interactions among clients through structured group activities designed to foster social connections and cooperation.
- Reduced behavioral incidents by providing consistent support and guidance to clients within therapeutic settings.
- Developed and maintained individualized skill-appropriate lesson plans.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
Education
CDCA - Mental Health Counseling
Moore Counseling
Euclid, OH05-2020
Skills
- New employee orientation
- Performance enhancement
- New hire orientation
- Guiding professional development
- Written and oral communication
- Leadership training
- Training facilitation
- Training material updates
- Training oversight
- Class coordination
- Staff presentations
- Group trainings
Accomplishments
- Successfully restructured and implemented in-house and external signature training series.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Clinical Training Manager
ViaQuest Behavioral Health
02.2023 - Current
Team Supervisor
ViaQuest Behavioral Health
06.2022 - Current
TBS- Therapeutic Behavioral Specialist
ViaQuest Behavioral Health
04.2021 - Current
CDCA - Mental Health Counseling
Moore Counseling