Verdell Lemon
BALTIMORE,Maryland
Summary
Detail-oriented [Job Title] boosts program efficiency through top-notch support to all staff. Dedicated to enhancing procedures and reducing waste with efficiency-driven and organized approaches. Excellent communication, interpersonal and decision-making abilities. Attentive and personable [Job Title] bringing [Number] years of administrative support experience in various office environments. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Assistant
Community Assistance Network
Arbutus Maryland, MD
08.2019 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Filed records with precise approach to optimize data security and easy of use by program personnel.
- Prepared clearly written and formatted documents and reports.
- Worked alongside [Type] team to secure useful coverage of program goals and daily operations.
- Improved success of program by making proactive adjustments to operations.
Associate Assistance
Catholic Charties
Baltimore, MD
03.2014 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Driver
Baltimore Association For Retarted Citizens
Baltimore, Maryland
03.2009 - 05.2012
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Delivered employees and materials to job sites daily.
Education
No Degree - GED
Calvert Education Center
North AveSkills
- Vendor Relations and Management
- Valid Driver's License
- Mail and Email Campaigns
- Correspondence Management
Certification
CPR
Movies
I love action and adventurous ,love ,comedy movies.
Timeline
Program Assistant
Community Assistance Network
08.2019 - Current
Associate Assistance
Catholic Charties
03.2014 - 08.2019
Driver
Baltimore Association For Retarted Citizens
03.2009 - 05.2012
No Degree - GED
Calvert Education Center
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