Verdell Osborne
Senior Manager Learning and Career Services
Haltom City,TX
Summary
Student-centered and results-oriented professional seeking senior level position in higher education administration where decision are made by informed data and institutional priorities. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Skillful in promoting staff development and implementing strategic goals for services, activities and foster student learning in all aspects of student life.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Senior Manager of Career Services
Blue Cross Blue Shield Of Texas
Richardson, TX
02.2019 - Current
- Leads centralized Career Services office serving all undergraduate students and alumni as well as students and alumni from area colleges transitioning to BCBSTX as their employer of choice.
- Collaborates with college deans, other university administrators, faculty, and staff to provide strategies to improve career services for students in all majors and to link these students to opportunities for employment.
- Boosted Handshake registration by 162.42% by improving promotional outreach and student engagement strategies.
- Establish best practices to promote cross department data sharing, to consider curricular enhancements that ensure career readiness.
- Assist undergraduate and graduate admissions offices in an effort to maximize retention of students along with working with recruiting challenges.
- Accountable for financial reporting and responsibility for establishing, enforcing, and following internal processes and controls as outlined in organizational policies and procedures.
- Aid students and graduates with securing employment by building relationships with BCBSTX leaders regional and national levels.
- Improved student career path plans by implementing career assessments and creating progress plans to improve career decisions.
- Serves as a co-advisor for the AAIM BRG and National Society of Leadership and Success.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Achieved higher levels of learner engagement with interactive multimedia elements incorporated into courses.
- Ensured seamless integration of third-party tools and applications within the LMS environment.
Training Manager – Leadership/Onboarding Manager
McKesson
Fort Worth, TX
11.2018 - 11.2019
- Supervised and maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Passionate about learning and committed to continual improvement.
- Enhanced new hire experience with personalized orientation sessions and mentorship opportunities.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Recruited top talent to maximize profitability.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Recruited, hired and directed well-qualified candidates to maximize customer satisfaction and eliminate project lags.
- Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.
- Enhanced branding strategies by orchestrating customer events and program rollouts.
- Cultivated interpersonal skills by building positive relationships with others.
- Conducted training courses and prepared videos for long-term use.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
TRAINING & QUALITY MEMBER SERVICES SUPERVISOR
Christus Health
Irving, TX
03.2012 - 11.2018
- Managed and provided ongoing direction and leadership for state and federal program operations that included staff training, supervision, budget management, programming, and counseling.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training materials for staff, resulting in improved efficiency and understanding of the LMS system.
- Maintained comprehensive records of training completions, certifications earned, and other relevant data points for reporting purposes.
- Evaluated emerging technologies in learning management systems to stay current with industry best practices and enhance the overall user experience.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Boosted employee engagement levels by creating an inclusive learning environment that encouraged open dialogue and knowledge sharing.
- Tested all training software and hardware prior to commencing training programs.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined onboarding processes for new hires, resulting in reduced time and productivity.
SALES EDUCATION PROJECT MANAGER
CIGNA HEALTH INSURANCE
Fort Worth, TX
05.2015 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations, and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
SR SALES TRAINING SPECIALIST
Elevance/Anthem BCBS
Indianapolis, IN
11.2009 - 05.2015
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Scheduled staff and delivered training materials and information.
- Evaluated vendor proposals for new technology solutions based on cost-effectiveness, reliability, ease of use, integration potential, scalability, and security requirements.
Education
Cultural Leadership And Change
Tiffin University
Tifin Ohio 11.2019 - 12.2020
Master of Science - Leadership Development
Grand Canyon University
Phoenix, AZ 08.2015 - 08.2017
Associate of Science - Adult Education
Bellevue University
Bellevue, NE 07.2013 - 08.2015
Skills
- Learning
- Performance Tracking and Evaluation
- Decisive and results-oriented
- Education and Training
- Data Management
- HR Information Systems
- Talent Recruitment
- Process Improvement
- Student-Centered
- Public Speaking
- Providing Leadership
- Interpersonal Skills
- Coaching/Teamwork
- Superior Customer Service
- Self-Management/Integrity/Flexibility
- Attention to Detail
- Staff Management
- Positive Attitude
- Teamwork and Collaboration
- Needs Assessment
- Negotiation and Conflict Resolution
- Professionalism
- Idea Development and Brainstorming
- Employee Development
- Professional and Courteous
Accomplishments
- Certified in Coaching and Development, Grand Canyon University, 2021
- Certified in Diversity, Equity, and Inclusion in the Workplace, The Diversity Institute, 2/2022
Timeline
Cultural Leadership And Change
Tiffin University
11.2019 - 12.2020
Senior Manager of Career Services
Blue Cross Blue Shield Of Texas
02.2019 - Current
Training Manager – Leadership/Onboarding Manager
McKesson
11.2018 - 11.2019
Master of Science - Leadership Development
Grand Canyon University
08.2015 - 08.2017
SALES EDUCATION PROJECT MANAGER
CIGNA HEALTH INSURANCE
05.2015 - 10.2016
Associate of Science - Adult Education
Bellevue University
07.2013 - 08.2015
TRAINING & QUALITY MEMBER SERVICES SUPERVISOR
Christus Health
03.2012 - 11.2018
SR SALES TRAINING SPECIALIST
Elevance/Anthem BCBS
11.2009 - 05.2015
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