Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Work Preference
Software
Timeline
Generic
VERDELL OSBORNE

VERDELL OSBORNE

Senior Manager Learning and Career Services
Fort Worth,TX

Summary

Senior Manager, Certified Coach, and Certified Learning Specialist with extensive experience developing, leading, and executing large scale, complex, and highly visible initiatives; facilitating Learning curriculum; consulting on concepts and principles; strategic, creative, and implementation of LEARNING projects and programs, driving employee engagement, skillfully recruiting, hiring, and retaining talent, leading organizational change, and presenting as a Learning subject matter expert. Adeptly applies managerial experience to various talent processes including employee management, active recruiting, traveling to multi-sites to train front line employees, etc. Identified as being adaptive and results-oriented, capable of leading and influencing change in a fast-paced environment. Demonstrates best diversity practices to ensure that all members of the community feel a sense of belonging. Focused on creating strategic partnerships with multicultural organizations and key stakeholders, internally and externally, to effectively align with and support equitable opportunities. Proven track record in developing innovative and collaborative initiatives, as well as increasing equity by creating opportunities that overcome racial and social disparities. ERG State Chair and Designated Program Advisor.

Overview

18
18
years of professional experience
1
1
Certification

Work History

SENIOR MANAGER, LEARNING AND CAREER

BLUECROSS
RICHARDSON, TX
11.2019 - Current
  • Responsible for career development of all transitioning college graduates to career professions within BCBSTX
  • Collaborate with Talent Acquisition team and business leaders on processes for sourcing, hiring, and retaining diverse candidates
  • Serve as a change agent to provide solutions and training on Learning related topics and integrate them to current and future Learning solutions
  • Draft Learning strategy and manage community partnerships with organizations to support early career hiring initiatives
  • Responsible for creating a Sales University Program for new college graduates’ transition from college to corporate America
  • Attend networking and community events for recruiting interns and new college graduates for the University
  • Recruit at colleges and participate as a Judge for presentation competitions at area colleges
  • Recruit, retain and develop a high-performing innovative team of associates toward the implementation of key strategic programs across the enterprise through coaching and performance development.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented effective employer outreach strategies resulting in an expanded pool of job opportunities for candidates.
  • Designed targeted marketing campaigns to increase awareness of available resources among students and alumni.
  • Conducted regular assessment and evaluation of career services programs, ensuring continuous improvement.
  • Managed a team of career advisors, providing leadership and direction to ensure quality service delivery.
  • Championed diversity initiatives within the Career Services department promoting inclusivity in all programming efforts.
  • Expanded internship opportunities across various industries by collaborating with local businesses and organizations.
  • Strengthened collaboration between Career Services and Alumni Relations offices to encourage ongoing support for recent graduates.

TRAINING & QUALITY MEMBER SERVICES SUPERVISOR

CHRISTUS HEALTH PLAN
FORT WORTH, TX
04.2017 - 02.2018
  • Significantly improved efficiency of the call center by the successful implementation of new hire employee orientation
  • Contributed to overall positive experience for employee community by conducting a need analysis that would require the successful update to organization website to provide training guides
  • Successfully managed, coached, and developed staff local and remote across all markets with a goal of creating a pipeline of leaders for future sustainability
  • Contributed to the culture of success, teamwork, and accountability though the effective and selective hiring practices, performance management and career planning
  • Implemented and developed recruitment and training strategy
  • Implemented and executing operational process improvements utilizing a six-sigma approach.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

SALES EDUCATION PROJECT MANAGER

CIGNA HEALTH INSURANCE
05.2015 - 10.2016
  • Managed projects and daily operations while providing technical and administrative leadership
  • Organized leadership principles and training methods for curriculum and training design
  • Measured training and develop Learning strategies to identify areas of improvement
  • Assessed training needs through surveys, interviews with employee focus groups, and consultation with managers, instructors, and customer service representatives
  • Reviewed work schedules and assigned duties to ensure optimal patient flow
  • Worked with the sales director to improve operations and implement processes change
  • Conducted root cause analysis for claims issues and support the grievance process.

SR SALES TRAINING SPECIALIST

ANTHEM BLUE CROSS BLUE SHIELD
INDIANAPOLIS, IN
05.2011 - 05.2015
  • Successfully led the development and delivery of training for Anthem Product Market
  • Developed marketing strategies including regulatory updates, DI education and webinar training
  • Contributed to the awarding of the market to the organization
  • Managed vendor relationships for producing consistent brand standards and delivery expectations
  • Website updates and maintained compliance with state and federal guidelines
  • Contributed to the development and use of provider marketing and training materials assuring compliance with all state, federal, and product guidelines in new and existing markets
  • Implementation and process change improvement throughout the organization.

PHARMACY CALL CENTER OPERATIONS MANAGER

ANTHEM BLUE CROSS BLUE SHIELD
INDIANAPOLIS, IN
09.2007 - 05.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Monitored workflow to improve employee time management and increase productivity.

TRAINING & QUALITY SPECIALIST

CVS PHARMACY
04.2006 - 04.2007
  • Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
  • Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.

Education

Ph.D - Instructional Design

National University
05.2024 - Current

Post Graduate Certificate - undefined

Grand Canyon University
MAY 2021

Master of Science - Leadership Development

Grand Canyon University
AUG 2017

Bachelor of Science - Adult Education

Bellevue University
AUG 2015

Skills

  • Career Services
  • Talent Management & Acquisition
  • Orientation & Onboarding
  • Staffing & Resource Planning
  • Talent Retention
  • Program Management
  • Curriculum Development
  • Strategic Partnerships & Alliances
  • Training & Coaching
  • Instructional Design
  • Learning & Development
  • Change Management
  • Client Management
  • Key Stakeholder Management
  • Conflict Management
  • Learning Policies & Procedures
  • Process Improvement
  • Performance Management
  • Events Coordination
  • Relationship Building
  • Community Engagement
  • Public Speaking
  • Project Management
  • Cross-functional Team Leadership
  • CAREER HIGHLIGHTS / ACHIEVEMENTS
  • Created and implemented broad diversity and inclusion strategies including cultural awareness campaigns and competency initiatives, employee and leadership training
  • Led efforts in support of LEARNING consulting needs across the enterprise, business units, and corporate functions
  • Integrated learning best practices throughout the workforce strategy and talent management processes for multiple divisions
  • Built pro-active relationships within the organization with cross-functional subject matter experts to ensure alignment and focus on diversity and inclusion in all talent and L&D practices
  • Engaged with stakeholders by advising, coaching, educating, and collaborating with leadership teams for sustainable, value-add initiatives and to achieve strategic outcomes
  • Established a talent selection process for hiring managers to uncover and counteract hidden biases to properly identify talent resulting in a more diverse candidate pool
  • Cultivated and maintained key external partnerships while serving as a valued contributor to our internal culture
  • Led teams through organizational change and ensured equitable job placement for staff
  • Practiced lead by example and open-door policy where all staff are comfortable with contacting me with concerns/issues
  • 20 promotions under my leadership of a sales university Mentored all graduates through one-on-one coaching sessions and Learning & development programs
  • Actively recruited and referred quality candidates, maintaining 90% employee retention
  • SKILLS & CORE COMPETENCIES
  • Proven history of independent consultation and influence at all levels of an organization, including senior leadership
  • Deep understanding of learning in the context of organizational and cultural change, and equal employment laws and regulations
  • Influential in community efforts and programs to improve diversity, equity and inclusion
  • Experienced developing and managing culture and diversity initiatives that align and support institutional goals
  • Proven relationship building skills with internal and external partners and people from various backgrounds and cultures to align learning priorities
  • Exceptional data analytics skills and experience with learning metrics and dashboards, and other measurements of impact of Learning initiatives on culture
  • Work well both leading and within a team, with dedication to a collaborative approach, yet able to make tough calls independently when needed
  • Strong leader with exceptional emotional intelligence and ability to work effectively across functions, businesses, divisions and management levels
  • Ability to utilize external business insights/networks and best practices to provide recommendations
  • Skilled in facilitating groups, planning meetings, training sessions, and presenting at large events on the topic of learning at schools and community events
  • Strong consulting skills with ability to develop and implement an action plan and engage with key leaders and stakeholders
  • Excellent public speaking skills with ability to network and represent the company externally and internally
  • Strong organizational skills with ability to manage multiple projects and meet deadlines and commitments
  • Excellent verbal and written communication skills
  • Stays abreast of current and future learning trends, shaping business and competency development
  • Event Planning and Management
  • Employee Coaching and Mentoring

Accomplishments

  • Utilize LMS for training programs and embed into every facet of hiring to training within the organization
  • Coordinate training for leaders, existing employees, and new graduates
  • Responsible for creating a Career Roadmap and onboarding for employees entering Sales and Account Management areas
  • Facilitate roundtable training utilizing 40 principles that promote connection in the workplace
  • State Chair Committee Member for African American Resource Group
  • TRAINING MANAGER – LEADERSHIP DEVELOPMENT/ONBOARDING | MCKESSON, PHARMA – FORT WORTH, TX
  • MAR 2018 – NOV 2019
  • Led the development of a strategic long-term Learning strategy and translated into tactical plans with clear actions, accountability, and goals to promote best in class equitable Learning practices
  • Successfully created new hire onboarding and new leader training programs
  • Attended conferences and career fairs to increase the talent pipeline
  • Worked with the Learning division to support supplier diversity initiatives with vendors that provided training programs
  • Coordinated and developed Learning training focus groups to improve performance and training initiatives
  • Guided discussions with various leaders to develop a common understanding of a strategic response to the external environment
  • Developed performance improvement plans to achieve improved key performance indicators (KPI’s)
  • Managed the business Learning partnership with clients by providing ongoing strategic support and training
  • Successfully managed, coached, and developed staff, local and remote, across all markets with a goal of creating a pipeline of leaders for future sustainability
  • Contributed to the culture of success, teamwork, and accountability through effective and selective hiring practices, performance management, and career planning.

Certification

Certified Diversity Professional (CDP) | Institute for Diversity Certification 2022 Learning and Development Certification | AIHR Academy 2022 Certified Learning Strategist (CLS) | Brandon Hall 2021 Coaching & Development Post Graduate Certificate | Grand Canyon University 2020 Certified Performance Consultant | Langevin 2015 Lean Six Sigma Green Belt Certified | Computer Minds University Training Jan 2017 Creating Leadership Development Programs Certificate | American Talent Development Mar 2019

Affiliations

Diversity and Inclusion Workgroup 2020 – Present ERG Texas State Chair 2021- Present Association of Talent Development (ATD) 2019 - Present

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursPersonal development programsCompany CulturePaid time offCareer advancementWork from home option

Software

LEARNING MANAGEMENT SYSTEM

WORKDAY

Timeline

Ph.D - Instructional Design

National University
05.2024 - Current

SENIOR MANAGER, LEARNING AND CAREER

BLUECROSS
11.2019 - Current

TRAINING & QUALITY MEMBER SERVICES SUPERVISOR

CHRISTUS HEALTH PLAN
04.2017 - 02.2018

SALES EDUCATION PROJECT MANAGER

CIGNA HEALTH INSURANCE
05.2015 - 10.2016

SR SALES TRAINING SPECIALIST

ANTHEM BLUE CROSS BLUE SHIELD
05.2011 - 05.2015

PHARMACY CALL CENTER OPERATIONS MANAGER

ANTHEM BLUE CROSS BLUE SHIELD
09.2007 - 05.2011

TRAINING & QUALITY SPECIALIST

CVS PHARMACY
04.2006 - 04.2007

Post Graduate Certificate - undefined

Grand Canyon University

Master of Science - Leadership Development

Grand Canyon University

Bachelor of Science - Adult Education

Bellevue University

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VERDELL OSBORNESenior Manager Learning and Career Services