VERDIE GUILLORY
Summary
Diligent with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
23
23
years of professional experience
Work History
Supervisor
Lowe's
120 E Gloria Switch Rd.
01.2023 - 01.2025
- Developed associates by providing weekly feedback and job improvement.
- Ensured promotional items were displayed according to company standards; signage, shadow boxes, end caps, etc.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Delegated and assigned tasks to ensure quality and efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Supervisor
The Home Depot
1700 NE Evangeline Thruway
01.2007 - 01.2023
- Developed associates by providing weekly feedback and job improvement
- Ensured promotional items were displayed according to company standards; signage, shadow boxes, end caps, etc.
- Delegated and assigned tasks to ensure quality and efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to team members.
- Conducted performance evaluations for team members, identifying areas of improvement and guiding professional development plans.
Team Leader
Lowe's
1130 E Landry St.
01.2002 - 01.2007
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Education
High School Diploma -
Port Barre High
Port Barre, LA06-1993
Skills
- Highley motivated and dependable
- Over 20 years of retail management experience
- Training and mentoring
- Customer service
- Goal oriented
- Staff management
- Inventory control
- Employee development
- Performance monitoring
- Cycle counting
- Coaching and mentoring
Timeline
Supervisor
Lowe's
01.2023 - 01.2025
Supervisor
The Home Depot
01.2007 - 01.2023
Team Leader
Lowe's
01.2002 - 01.2007
High School Diploma -
Port Barre High