Summary
Overview
Work History
Education
Skills
Timeline
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VERDIE GUILLORY

Summary

Diligent with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

23
23
years of professional experience

Work History

Supervisor

Lowe's
01.2023 - 01.2025
  • Developed associates by providing weekly feedback and job improvement.
  • Ensured promotional items were displayed according to company standards; signage, shadow boxes, end caps, etc.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Delegated and assigned tasks to ensure quality and efficiency.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Supervisor

The Home Depot
01.2007 - 01.2023
  • Developed associates by providing weekly feedback and job improvement
  • Ensured promotional items were displayed according to company standards; signage, shadow boxes, end caps, etc.
  • Delegated and assigned tasks to ensure quality and efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to team members.
  • Conducted performance evaluations for team members, identifying areas of improvement and guiding professional development plans.

Team Leader

Lowe's
01.2002 - 01.2007
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.

Education

High School Diploma -

Port Barre High
Port Barre, LA
06-1993

Skills

  • Highley motivated and dependable
  • Over 20 years of retail management experience
  • Training and mentoring
  • Customer service
  • Goal oriented
  • Staff management
  • Inventory control
  • Employee development
  • Performance monitoring
  • Cycle counting
  • Coaching and mentoring

Timeline

Supervisor

Lowe's
01.2023 - 01.2025

Supervisor

The Home Depot
01.2007 - 01.2023

Team Leader

Lowe's
01.2002 - 01.2007

High School Diploma -

Port Barre High

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