Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Verdier Clement

Lehigh Acres,FL

Summary

Adept at ramp service and customer support, I excelled at ATS and Florida Commerce, enhancing operational efficiency and client satisfaction. Skilled in aircraft marshalling and problem-solving, I led teams to improve safety procedures and service delivery, achieving a significant increase in positive customer feedback. My proactive approach and leadership ensured seamless, secure operations and superior service standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
years of professional experience
1
Certification

Work History

ATS

Ramp Agent
03.2022 - Current

Job overview

  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo
  • Guided aircraft into and out of parking positions using hand signals
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards
  • Connected electrical power unit and hoses to aircraft
  • Maintained clean, orderly work environment free of hazards.

Florida Commerce

Customer Specialist
02.2016 - Current

Job overview

  • Verified accuracy of customer account information and updated when necessary
  • Responded to customer inquiries via phone, email and web-based platforms
  • Provided customers with detailed information on company products, services and materials
  • Identified customer issues with products or services, investigated causes and initiated resolutions
  • Assisted in training new employees and participated in cross-training with other departments
  • Directed customers to appropriate departments for additional support
  • Accurately tracked and recorded customer interactions in CRM platform
  • Assessed and offered solutions to improve procedures and customer experiences
  • Scheduled technician repair appointments at customer request
  • Requested escalation for unresolved issues
  • Developed rapport with clients through effective communication and active listening skills
  • Analyzed client feedback to identify areas for improvement, leading to more efficient problem-solving techniques
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Responded to customer requests for products, services, and company information.

Florida Department

Case Manager
01.2013 - 10.2017

Job overview

  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need
  • Collaborated with an interdisciplinary team to determine timely delivery of services
  • Evaluated program effectiveness continually through data analysis and outcome measurement metrics.

Education

Miami Job Corps Center
Opa-locka, FL

Associate of Arts Business Accounting

University Overview

Mart High School

High School Diploma

University Overview

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Safety Procedures Compliance
  • Customer Service
  • Marshaling aircraft
  • Ramp Security

Certification

  • Security Awareness Training
  • Preventing Sexual Harassment
  • Florida Employ
  • Reemployment Assistance Program
  • Business Development in Relationship
  • CPR First Aid

Languages

French
Full Professional

Timeline

Ramp Agent
ATS
03.2022 - Current
Customer Specialist
Florida Commerce
02.2016 - Current
Case Manager
Florida Department
01.2013 - 10.2017
Miami Job Corps Center
Associate of Arts Business Accounting
Mart High School
High School Diploma
Verdier Clement