Jillian Verdon

• Co-collaborated in organizing and overseeing assignments to drive operational excellence.
• Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
• Developed and maintained key client relationships, ensuring long-term business partnerships and repeat customers.
• Developed new products that met customer needs and captured market demand.
• Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
• Led sales initiatives to enhance product visibility and customer engagement.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Enhanced customer satisfaction by promptly attending to needs and providing warm and personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on POS system and restaurant standards and best practices.

• Contributed to a culture of excellence in a fast-paced dual-diagnosis facility by consistently upholding high standards of care, complying with health and safety protocols, maintaining a safe environment for patients and staff while actively seeking opportunities to enhance the well-being of patients.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Escorted patients from units to meals, activities, fresh air breaks and visitation areas while carefully observing patient behaviors and mental status and notifying nursing staff of unusual or potentially dangerous occurrences.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Took patients' blood pressure, blood sugar and pulse rate, reporting findings in health charts, ensuring accurate documentation was available for future reference while supporting patient confidentiality in accordance with HIPAA regulations.
• Developed a strong rapport with patients through compassion and emotional support, establishing trust and fostering positive relationships conducive to healing.
• Treated clients and families with respect and dignity.

Processed medical record requests within a timely manner, including taking payments over the phone. Organized patient information and records by collecting demographics from a variety of sources. Ensured any release of information was HIPAA compliant to maintain client confidentiality. Handled medical records through paper files, as well as an electronic filing system. Direct communication with radiologists and assistants for imaging, paperwork and images. Track and recording of all patient studies to ensure sending/receiving in adequate timing. Saving all patient records into backup server. Very experienced with multiple radiology PACs servers including Infinite Rad, SepStream, Vscript and SpinDr. Additional experience with Windows XP, Windows 7, Microsoft Office 07’, Microsoft Live and Outlook Messenger. Answering phones, fax requests and other general office duties.

• Telemarketing. Called prospective customers in designated market areas to qualify leads and explain type of product offered. Also, obtained customer information such as name, address, and payment method, and entered orders into computers.

• Worked independently from a home office. Responsible for creating invoices and monthly statements, as well as issuing them to customers by all necessary means. Maintained service schedule. Answered phone calls and addressed customer concerns in a courteous manner. Collected payments and updated customer files through Microsoft Office. Created and handed out flyers to potential clientele.

• Self-motivated, with a strong sense of personal responsibility. Highly skilled at working both independently and collaboratively in a team environment.
• Provided thorough, efficient cleaning services customized to client preference. Demonstrated honest and trustworthy work ethic in client homes or businesses, while exceeding expectations to guarantee future services.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.