Vereca Murray
Stone Mountain,GA
Summary
Dynamic professional with extensive experience in developing and implementing policy initiatives for maternal health support. Expertise in legislative analysis and stakeholder collaboration, driving impactful change and program effectiveness.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Lactation Advocacy & Policy Specialist
Mothers To Be Lactation
Shreveport, LA
03.2018 - Current
- Developed and implemented policy initiatives to enhance maternal health support programs.
- Conducted comprehensive research on lactation practices to inform organizational policies.
- Collaborated with healthcare providers to ensure alignment with best practices in lactation support.
- Evaluated program effectiveness through stakeholder feedback and outcome assessments.
- Analyzed legislative developments impacting breastfeeding policies and recommendations for compliance.
- Established partnerships with community organizations to promote awareness of lactation resources.
- Drafted persuasive grant proposals that secured funding for vital policy projects and initiatives.
- Developed comprehensive policy recommendations for management, contributing to effective decision-making processes.
- Presented research findings at conferences and workshops, raising awareness of important policy issues within the industry.
- Reaching 85 to 98 percent of targeted scales requirements.
Conflict Resolution Specialist
Verizon Wireless Corporation
Alpharetta, GA
08.2008 - 12.2025
- Resolved complex customer issues through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to streamline resolution processes and enhance customer satisfaction.
- Manage over 20 to 30 calls while maintaining high resolution rates.
- Led initiatives to reduce escalations by refining troubleshooting procedures and enhancing team capabilities.
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed training materials for new hires, ensuring consistent application of resolution protocols.
- Mentored junior specialists, fostering skill development in conflict resolution and customer engagement techniques.
- Conducted performance reviews to assess effectiveness of resolution strategies and recommend adjustments as needed.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
IT Engineer
BellSouth Telecommunications
Shreveport, LA
03.2006 - 08.2007
- Designed and executed network architecture improvements, optimizing resource allocation.
- Led system upgrades to enhance network performance and reliability.
- Implemented security protocols to protect sensitive data from breaches.
- Managed troubleshooting processes for technical issues across multiple platforms.
- Collaborated with cross-functional teams to align IT strategies with business objectives.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Contributed to the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
- Led infrastructure upgrades to enhance network reliability and performance.
Education
Bachelor of Science - Criminal Justice
University Of Maine
Presque Isle, MI11-2026
Certification
- PMP- Project Management Professional Certification (Expired July 2029)
- IASSC Lean Six Sigma Black Belt Certification (Expired July 2029)
Timeline
Lactation Advocacy & Policy Specialist
Mothers To Be Lactation
03.2018 - Current
Conflict Resolution Specialist
Verizon Wireless Corporation
08.2008 - 12.2025
IT Engineer
BellSouth Telecommunications
03.2006 - 08.2007
Bachelor of Science - Criminal Justice
University Of Maine