Vereen Anderson
Newport News,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Store Manager position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
ABC Fine Wine & Spirits
06.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts to compile financial data
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Store manager
GNC
01.2006 - 12.2020
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Handling all promotional changes directly through GNC Corporation
- Currently sales associate, voluntarily step down due to family illness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales associate
Movie time
09.2003 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Recreational aid
Moral Welfare and Recreation
03.2002 - 04.2003
- Before and after care of children ages ranging from 5 to 13y/o
- Implemented a notional menu for all meals and snacks
- Dealt with medical and personal needs of all children
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Inspected and cleaned child care equipment and supplies to maintain operational standards.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Server
Kings Mill Country Club/ Eagles Restaurant
09.2001 - 10.2001
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Market Research
ASI/Market Research INC.
10.1999 - 12.2000
- Created and managed database of information gathered from research.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
- Created and presented real-time reports on current market conditions to upper management.
- Collated information to interpret data for clients.
- Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
- Researched and evaluated potential new markets and products.
- Generated reports to support development and implementation of marketing plans.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key performance indicators to measure success of campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Utilized specialized software to capture and process data.
- Tracked key metrics and developed spreadsheets and data models.
- Created and distributed surveys for data collection and analysis.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Education
High School Diploma -
Smithfield High School
Smithfield, VA06.1998
Skills
- Store Organization
- Records Management
- Stock Management
- Customer Relations
- Business Development
- Loss Prevention
- Customer Service Management
- POS Systems Operations
- Upselling and Cross Selling
- Employee Scheduling
- Flexible Schedule
- Records Maintenance
- Relationship Building and Management
- Hiring and Training
- Consultative Sales
- Customer Service
- Sales Expertise
- Program Administration
- Staff Management
- Operations
- Customer Experience
- Store Opening and Closing
- Display Setup
- Inventory Counting
- Sales Strategies
- Attention to Detail
- Pricing and Markdowns
- Retail Operations
- Sales Growth
- Transaction Processing
- Staff Supervision
- Customer Service and Engagement
- Mentoring and Coaching
- Marketing and Promotions
- POS Systems
- Order Management
- Work Planning and Prioritization
- Inventory Control
- Problem-Solving
Timeline
Assistant Store Manager
ABC Fine Wine & Spirits
06.2020 - Current
Store manager
GNC
01.2006 - 12.2020
Sales associate
Movie time
09.2003 - 12.2005
Recreational aid
Moral Welfare and Recreation
03.2002 - 04.2003
Server
Kings Mill Country Club/ Eagles Restaurant
09.2001 - 10.2001
Market Research
ASI/Market Research INC.
10.1999 - 12.2000
High School Diploma -
Smithfield High School
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