Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Verena Hana

Franklin,TN

Summary

Dynamic and dedicated professional with experience at Summit Hospital, excelling in patient care and effective communication. Proven ability to enhance customer satisfaction and streamline operations through problem-solving and teamwork. Skilled in health education and inventory management, consistently delivering exceptional support and fostering positive relationships in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Volunteer

Summit Hospital
Hermitage, TN
08.2023 - Current
  • Assisted nurses with non-medical tasks, such as delivering meals and running errands.
  • Organized patient rooms, restocked supplies, and tidied up common areas.
  • Provided companionship and emotional support to patients and their families.
  • Answered phones, took messages, and directed calls to appropriate staff members.
  • Restocked bins and shelves and displayed newest merchandise.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Restaurant Hostess

GRAYS On Main
Franklin, TN
11.2024 - 08.2025
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Retail Sales Associate

Footlocker Inc.
Franklin, TN
10.2023 - 05.2024
  • Assisted customers with finding the right product for their needs.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Demonstrated knowledge of store products and services.
  • Stocked shelves with merchandise according to company standards.

Sales Associate

PRV Autosales
Nashville, TN
04.2023 - 07.2023
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized problem solving skills to resolve customer issues quickly and effectively.
  • Safeguarded cash boxes at all times during transport between branches.

Education

Associate of Science - Kinesiology

Lipscomb University
Nashville, TN
05-2027

High School Diploma -

Fred J. Page High
Franklin
05-2025

Skills

  • Patient care
  • Effective communication
  • Problem solving
  • Health education
  • Customer service
  • Inventory management
  • Team collaboration

Languages

Arabic
Native/ Bilingual

References

References available upon request.

Timeline

Restaurant Hostess

GRAYS On Main
11.2024 - 08.2025

Retail Sales Associate

Footlocker Inc.
10.2023 - 05.2024

Volunteer

Summit Hospital
08.2023 - Current

Sales Associate

PRV Autosales
04.2023 - 07.2023

Associate of Science - Kinesiology

Lipscomb University

High School Diploma -

Fred J. Page High

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