Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Verenda Smith

Mobile

Summary

Results-driven individual with a proven track record of delivering high-quality work, excellent communication, and teamwork abilities. Committed to achieving company goals. Experienced in coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Demonstrates effective communication and multitasking to meet diverse administrative needs. Customer service professional with experience in addressing and resolving customer issues effectively. Strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Activity Director

Mobile Nursing and Rehabilitation Center, LLC
08.2024 - 05.2025
  • Adapted activities to meet the needs and abilities of individuals with disabilities or special requirements
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed and implemented a comprehensive activity schedule to ensure a variety of options for participants.
  • Provided one-on-one support to those who required additional assistance.
  • Supervised volunteers and provided guidance when necessary.
  • Created monthly activity calendars with a variety of recreational options.
  • Implemented activities to provide amusement and socialization for residents.
  • Instructed residents in recreational activities to meet specific psychological and physical needs.
  • Designed and led activities in crafts, music and sports.
  • Encouraged socialization among residents by organizing group games or outings.
  • Worked closely with families to ensure that their loved ones were receiving appropriate care.
  • Developed individualized plans for each resident based on their interests and abilities.
  • Consulted with staff and other professionals to discuss activities.
  • Coordinated calendars, shifts and activity schedules with staff.
  • Maintained records of activities and analyzed feedback from participants.

Social Services Assistant

Mobile Nursing and Rehab
02.2024 - 08.2024
  • Performed assessments to determine individual limitations and strengths.
  • Made referrals to utilize community resources for resident's needs.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Advocated on behalf of clients in court proceedings, when needed.
  • Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.
  • Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.

CSR/AP Clerk

Lexus of Mobile
11.2022 - 12.2023
  • Performed daily financial transactions, including accounts payable and receivable, ensuring accuracy and timeliness
  • Assisted in the preparation of monthly financial statements by compiling data and generating reports
  • Maintained organized filing system for invoices, receipts, and other financial documents
  • Collaborated with team members to reconcile bank statements and resolve any discrepancies
  • Processed employee expense reports, verifying accuracy of information and adherence to company policies
  • Assisted in the annual audit process by providing necessary documentation and supporting schedules
  • Utilized accounting software systems (e.g., QuickBooks) to record financial transactions accurately
  • Reconciled general ledger accounts on a regular basis to ensure accuracy of financial data
  • Assisted with payroll processing tasks such as calculating hours worked and preparing paychecks or direct deposits
  • Supported month-end and year-end closing procedures by preparing necessary financial reports
  • Served as a backup for other accounting team members during periods of high workload or absence
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Lease End Experience Rep

Southeast Toyota Finance
07.2015 - 11.2022
  • consistently provide excellent customer service on inbound and outbound calls by documenting accounts with and providing accurate information to customers and dealers
  • assist customers to fully understand the lease end process by providing information regarding returning the vehicle, inspections and advising of any remaining balance
  • collaborate with the dealers to arrange transport of returned vehicle or to assist with the purchasing process
  • worked closely with my peers to complete the daily functions of the department by communicating well, problem-solving as well as carrying out individual and group objectives
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Property Management Assistant

RV Taylor Plaza
01.2019 - 08.2019
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Administrative Assistant

Ctr Group
07.2013 - 07.2015
  • Processed invoices for payment using accounting software applications.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Facilitated communication between different departments within the organization.
  • Maintained employee records in compliance with state and federal regulations.
  • Participated in job fairs and other recruitment events to source potential candidates.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Developed recruitment strategies to attract qualified candidates for open positions.
  • Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
  • Conducted background checks and employment verifications for potential hires.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Assisted in conflict resolution processes and acted as a liaison between employees and management.

Education

High School -

Lillie B. Williamson High School
05.1999

Skills

  • Office administration
  • Client support
  • Administrative support experience
  • Accounts receivable and payable
  • Proficient in Windows operating system
  • Proficient in Microsoft Office
  • Advanced Excel proficiency
  • Organizational skills
  • Activity organization
  • Payroll management
  • Analytical problem solving
  • Detail-oriented approach
  • Clear communication
  • Prioritization and scheduling
  • Dependable performance
  • Eagerness to learn
  • Event planning experience
  • Data analysis expertise

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Activity Director

Mobile Nursing and Rehabilitation Center, LLC
08.2024 - 05.2025

Social Services Assistant

Mobile Nursing and Rehab
02.2024 - 08.2024

CSR/AP Clerk

Lexus of Mobile
11.2022 - 12.2023

Property Management Assistant

RV Taylor Plaza
01.2019 - 08.2019

Lease End Experience Rep

Southeast Toyota Finance
07.2015 - 11.2022

Administrative Assistant

Ctr Group
07.2013 - 07.2015

High School -

Lillie B. Williamson High School

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Verenda Smith