Verenice Alvarado
Hawthorne,CA
Summary
Experienced Night Auditor offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing, and end-of-day reporting.
Skilled Vault Clerk highly effective at moving, tracking, and storing money.
Security-focused and diligent Guard skilled at protecting personnel and premises. Respond and act appropriately to situations, including criminal acts and fire and medical emergencies remaining alert, attentive, and vigilant at all times. Skilled in writing reports, updating records, and handling simultaneous tasks in fast-paced settings. Ability to maintain calm under pressure while assisting a multitude of individuals.
Overview
9
9
years of professional experience
Work History
Vault Clerk
Fortress Armored services
01.2023 - Current
- Receive large cash deposits
- Verify incoming and outgoing money
- Tracking, recording, reporting, and storing information related to transactions
- Ordered and disbursed coins and currency to keep the vault balanced and supply branches, banks, and customers.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Package cash and roll coins to be stored in the bank vault
- Use software to track bank information and generate reports.
- Check in the drivers and all the money bags they have with them upon arrival at the warehouse.
- Processed customer orders accurately and efficiently.
- Verified accuracy of physical inventories against computerized records.
- Utilized barcode scanning technology for accurate tracking of products.
Night Audit Clerk
Courtyard by Marriott
Culver City, CA
07.2023 - 05.2024
- Performed check-ins, check-outs, and collected payments from guests.
- Provided excellent customer service to guests in all areas of hotel operations.
- Assisted with resolving customer complaints or issues in a timely manner.
- Trained new staff members on proper use of computer systems and front office processes.
- Ensured that all front desk personnel followed procedures for security and cash handling.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Reported any discrepancies immediately upon discovering them.
- Received payments from customers via cash or credit cards.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Security Officer
Allied universal
Los Angeles, CA
12.2020 - 01.2023
- I have experience and knowledge working with X-ray machines and identifying any objects that are not allowed or prohibited by the facility.
- I observed and reported any incidents that happened in any area of the hospital, including an emergency with the personnel or the patients visiting the hospital or any Area of the facility.
- I would respond to Cold Golds, and Cold Greens when patients were eloping. I would assist by holding the patient down and restraining the patient so he could get the treatment he needed.
- I provide customer service by guiding and directing patients throughout the Hospital.
- Performed inspections of guests as necessary.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Customer Service Agent
Pacific Aviation LAX
El Segundo, CA
03.2018 - 04.2020
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, and customs forms.
- Verified identification documents such as passports or driver's licenses.
- Responded quickly to emergencies by following appropriate protocols.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Resolved conflicts between passengers using effective interpersonal skills.
- Assisted disabled passengers with special needs throughout their travels.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Security Officer
Securitas Security Services USA
Torrance, CA
11.2015 - 03.2018
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures by established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification before granting entry into the building.
- Maintained accurate logs of all security-related activities.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
Cashier
McDonald's
Bellflower, CA
03.2015 - 11.2015
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Issued receipts, refunds, credits, or changes due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.
Education
P.O.S.T Certified Public Safety Dispatcher -
Huntington Beach
05.2022
High school diploma -
Opportunities for learning
05.2017
Skills
- Bilingual
- Customer Service
- Call Center
- Driving
- Computer skills
- Microsoft Office
- Loss prevention
- Data Logging
- Bag Screenings
- Customer Inquiries
- Dispatching
- Cash Management
- Security Protocols
- Currency Verification
- Vault Operations
- Front Desk Operations
- Night Audit Reports
- Balancing Transactions
- Daily Reporting
- Multitasking and Organization
- Clerical duties
- Account Reconciliation
- Safety and security procedures
- Resolving issues
- Emergency Management
- Security Screenings
- Security operations
State
CA
City
Paramount
References
Available upon request.
Languages
Spanish
Professional
Timeline
Night Audit Clerk
Courtyard by Marriott
07.2023 - 05.2024
Vault Clerk
Fortress Armored services
01.2023 - Current
Security Officer
Allied universal
12.2020 - 01.2023
Customer Service Agent
Pacific Aviation LAX
03.2018 - 04.2020
Security Officer
Securitas Security Services USA
11.2015 - 03.2018
Cashier
McDonald's
03.2015 - 11.2015
P.O.S.T Certified Public Safety Dispatcher -
Huntington Beach
High school diploma -
Opportunities for learning
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