Verenice Blanco Ham
Louisville,KY
Summary
Developed leadership and team management skills in fast-paced environment. Effective at coordinating tasks, resolving conflicts, and improving processes. Seeking to transition into new field, leveraging strong organizational and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Walgreens Boots Alliance
06.2023 - Current
- Working in the pharmacy, calling customers, preparing medications, resolving red alerts, helping resolve patient issues, handling and counting all the money at the beginning and end of the day.
- I help many Spanish-speaking immigrants by translating for them in different parts of the store and solving their problems at the pharmacy.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on task to meet business and customer needs.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Tracked receipts, employee hours, and inventory movements.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Excelled in every store position and regularly backed up front-line staff.
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated project workflows for departments.
Education
Third Year Of Medical Sciences - Medicine
Guantanamo University of Medical Sciences
West 5th Street Between 6th And 9th In Gtmo, Cuba04.2020
Skills
I have advanced and quality knowledge on how to treat patients, taking vital signs and asking about personal and family history, I am a native of a Spanish-speaking country, so I can translate perfectly, I have my pharmacy technician registration valid and active, I have knowledge on how to manage money and make schedules, I am good in fast-moving environments and I establish good relationships with my coworkers, I do not miss work and I always arrive minutes early to avoid being late due to traffic, I am an honest person, who likes to work and earn money honestly
Certification
Kentucky Board of Pharmacy, Pharmacy Technician Registracion ID
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader Manager
Walgreens Boots Alliance
06.2023 - Current
Third Year Of Medical Sciences - Medicine
Guantanamo University of Medical Sciences
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