VERENICE MEJIA
Las Vegas
Summary
With 5 years of management experience, self-motivated and reliable individual excelling in high-stress and demanding environments. Strength lies in identifying opportunities for process improvement and cultivating collaborative work cultures. Exceptional at prioritizing and completing tasks in a timely manner, while also demonstrating flexibility to multitask when necessary. Consistently upholds the highest standards to ensure successful execution of production goals.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Madhouse Coffee
- Managed 6 employees and met business goals regularly through employee engagement and forward-thinking planning.
- Practiced safe work habits by identifying and resolving potential safety hazards.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Public Area Manager
Wynn Resorts
06.2025 - Current
- Supervised daily operations of public areas to ensure cleanliness, safety, and aesthetic standards were consistently met.
- Managed and trained a team of public area attendants, ensuring high-quality service and compliance with company standards.
- Coordinated with maintenance and front office teams to address guest concerns and resolve facility issues promptly.
- Conducted regular inspections of lobbies, restrooms, corridors, and other public spaces to uphold brand standards.
- Maintained compliance with health, safety, and sanitation regulations (OSHA, local laws, etc.).
Area Manager L5
Amazon.Inc
10.2024 - 04.2025
- Managed daily operations for a 80-person team, consistently hitting a 98% on-time completion rate and cutting process delays by over 20% through workflow improvements.
- Worked closely with 5+ departments to streamline communication, which helped improve SLA compliance by 17% and reduced friction across teams.
- Rolled out process changes based on team feedback and best practices, which improved overall efficiency by 22% and reduced errors by 15%.
- Led the team to beat performance goals by 20% year over year, while keeping quality scores near 99% and team attrition under 5%.
- Focused on building a strong, engaged team culture — helped raise employee satisfaction scores by 35% and supported multiple team members in getting promoted.
Learning Trainer
Amazon.Inc
04.2020 - 09.2024
- Created and implemented new training initiatives such as online modules, tools for navigating network material, online programs with excel, and assuring standard training to employees to promote long term excellence.
- Monitor ambassador progress through test administration and adapted learning plans to optimize progress.
- Evaluate and revise lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Review class and student records through UMS and FC Learning to look for areas in need of improvement and implement plans of action.
- Observe other Subject Matter Experts and gathering valuable techniques to be implemented into future lectures and courses.
- Leading the region with compliancy through Action Report.
Learning Coordinator
Amazon.Inc
10.2017 - 04.2020
- Assisted 500 New Hire Associates on their roles & responsibilities and Identified opportunities to improve their productivity and increase their metrics for packages.
- Increased employee engagement in self-directed learning initiatives by promoting available resources and tools within the organization.
- Promoted a culture of ongoing professional development by providing timely information about internal and external opportunities for growth within the organization.
- Developed strong relationships with subject matter experts across various departments to ensure the effective design and delivery of relevant training content.
- Managed the coordination of logistics for all training events, including scheduling, venue selection, and materials preparation.
Education
Bachelors of Psychology - Psychology
University of Nevada Las Vegas
05-2025
Skills
- Customer-Orientated
- Consistent high-quality performance
- Proficient written communication
- Strategic decision-making
- Time management abilities
- Relationship building and Management
- Accurate data processing
- Process improvements
- Problem-solving
- Employee development
- Performance evaluation and monitoring
- Adaptability and flexibility
Languages
English
Spanish
Native or Bilingual
Timeline
Public Area Manager
Wynn Resorts
06.2025 - Current
Area Manager L5
Amazon.Inc
10.2024 - 04.2025
Learning Trainer
Amazon.Inc
04.2020 - 09.2024
Learning Coordinator
Amazon.Inc
10.2017 - 04.2020
Assistant Store Manager
Madhouse Coffee
Bachelors of Psychology - Psychology
University of Nevada Las Vegas
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