Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Verenice Ramos

Rancho Cucamonga,CA

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background Home Health. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
years of professional experience

Work History

Prime Home Health

Director of Operations
08.2021 - Current

Job overview

  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Assisted in recruiting, hiring and training of team members.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed, trained and motivated Licensed Vocational Nurses and Registered Nurses to continuously improve knowledge and abilities in Home Health Field.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delegated Care Coordinators daily tasks to employees, streamlining daily progress and efficiency.

Allcare Health Services

Patient Care Coordinator
01.2013 - 08.2021

Job overview

  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Met with patients and families to discuss care and plan of action for future.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.

Education

Chaffey High School
Ontario, CA

GED
04.2004

Skills

  • Performance Monitoring and Evaluation
  • Reviewing Resumes
  • Hiring and Onboarding
  • Overseeing Personnel
  • Operations Oversight
  • P&L Responsibility
  • Process and Performance Improvement
  • Customer Relations
  • CMS Platforms
  • Shift Coverage

Languages

Spanish
Full Professional

Timeline

Director of Operations

Prime Home Health
08.2021 - Current

Patient Care Coordinator

Allcare Health Services
01.2013 - 08.2021

Chaffey High School

GED

Similar Profiles

CREATE PROFILE
Verenice Ramos