Verenice Sansores
11608 Sunny Way, Victorville,CA
Summary
To further my career in a Customer Service position where I can utilize my skills and gain further experience while enhancing the company’s productivity. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
Work History
NTC G6 Property Book Officer
Calibre
08.2023 - Current
- Purchasing and maintaining supplies.
- Maintaining Inventory, Ensuring adequate supplies, Placing Orders, Collecting worn-out items
- Enhanced property accountability by conducting thorough inventory inspections and audits.
- Streamlined asset management processes for improved efficiency and accuracy in recordkeeping.
- Reduced discrepancies in property book records by implementing a rigorous reconciliation process.
- Collaborated with supply chain teams to ensure timely procurement of required assets for smooth operations.
- Coordinated with external agencies for the disposal of excess or obsolete equipment, adhering to legal guidelines and environmental regulations.
Store Manager
Appliance Connection
11.2022 - 07.2023
- Outstanding excellent customer service skills.
- Responsible for the accountability of numerous brands and models of home appliances.
- Conduct monthly inventories of all equipment on hand.
- Coordinate maintenance calls upon customer’s request.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Office Lead Agent
Swissport Cargo Service
03.2010 - 01.2023
- Extensive experience in air export acceptance and export flight manifesting.
- Import Air AMS knowledge and procedures.
- Export & Import Documents handling.
- Successfully maintained and updated files and records.
- Knowledgeable of US Customs and TSA rules and regulations.
- Provide excellent customer service to passengers & cargo vendors.
- Manifest cargo on both Import & Export aircrafts, Air Way Bill check & Data Capture.
- ULD control & management, iCargo & AMS knowledgeable.
- IATA & Hawaiian Airlines Dangerous Goods Certified
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Receptionist / Administration
Bancorp Century
06.2008 - 01.2010
- Greeted and assisted walk-in customers.
- Financial Bookkeeping and record filing.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Sales Associate
E-Street Company
02.2006 - 05.2008
- Assisted management with daily sales functions.
- Provided support to customers with specific sales transactions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Cash Drawer closeout at end of business day.
Education
No Degree - Business Communications
Cerritos College
01.2024
High School Diploma -
El Rancho High School
Pico Rivera, CA01.2003
Skills
- Bilingual Spanish (Read, Write, Speak)
- PC Literate
- 10 Key
- Data entry
- Dependable and punctual
- Experience on general office knowledge
- 40 WPM
- Detail Oriented (Received certificate)
- Excellent Customer Service Skills
- Software Proficiency
- Data Analysis
- Software Updates
- VPN Configuration
- Technical Support
Languages
Spanish
Full Professional
references
- Ms. Monica Dominguez, 2916th Aviation Battalion S-4, Ft Irwin, CA, 92310, monica.e.dominguez3.civ@army.mil
- Ms. Lizeth Andrade, 2916th Aviation Battalion S-4, Ft Irwin, CA, 92310, Lizeth.a.andradegarcia.civ@army.mil
- Mr. Jorge Garcia, Swissport Cargo Service, Duty Manager, 562-485-8869, Jorge.garcia2@swissport.com
Timeline
NTC G6 Property Book Officer
Calibre
08.2023 - Current
Store Manager
Appliance Connection
11.2022 - 07.2023
Office Lead Agent
Swissport Cargo Service
03.2010 - 01.2023
Receptionist / Administration
Bancorp Century
06.2008 - 01.2010
Sales Associate
E-Street Company
02.2006 - 05.2008
No Degree - Business Communications
Cerritos College
High School Diploma -
El Rancho High School
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