Verenise Suarez
Waco
Summary
Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Vere's Sweet Tees Boutique
03.2019 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
Call Center Representative
Spherion Staffing (WIC)
06.2024 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Work with the TXIN program
- Translated for clients
Assistant Manager
Suarez Tree Trimming Landscaping & Residential
05.2008 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Life Insurance Specialist
EMSI Examination Management Services
02.2015 - 06.2017
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Medical Records Specialist
EMSI Examination Management Services
12.2012 - 04.2014
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
Production Worker
Adecco Staffing (Allergan)
08.2010 - 08.2012
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Enhanced production line efficiency by streamlining assembly processes.
- Maintained clean and safe work environment, adhering to health and safety protocols.
Education
Certified Medical Assistant
ATI Career Training
Waco, TXNo Degree - Business Management
ITT Technical Institute
Waco, TXHigh School Diploma -
STARS High School
Waco, TX06-2010
Skills
- Small business operations
- Strategic planning
- Vendor relations
- Business marketing
- Insurance Verification
- Microsoft Office
- Computer Skills
- HIPAA
- Front Desk
- Cash Handling
- Medical Records Retrieval
- Communication Skills
- Bilingual
- Microsoft Excel
- Microsoft Word
- Medical Terminology
- Customer Service
- Clerical Experience
- Planning and execution
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Spherion Staffing (WIC)
06.2024 - 04.2025
Small Business Owner
Vere's Sweet Tees Boutique
03.2019 - Current
Life Insurance Specialist
EMSI Examination Management Services
02.2015 - 06.2017
Medical Records Specialist
EMSI Examination Management Services
12.2012 - 04.2014
Production Worker
Adecco Staffing (Allergan)
08.2010 - 08.2012
Assistant Manager
Suarez Tree Trimming Landscaping & Residential
05.2008 - 10.2018
Certified Medical Assistant
ATI Career Training
No Degree - Business Management
ITT Technical Institute
High School Diploma -
STARS High School
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