Verenisse Vasquez
Streamwood,IL
Summary
Dynamic leader with a proven track record at IHOP, enhancing customer satisfaction and streamlining operations. Expert in hospitality service, demonstrating exceptional customer service and multitasking abilities. Achieved significant improvements in team performance and service quality, fostering a positive and professional work environment. Skilled in POS operation and safe food handling, ensuring compliance and efficiency.
Overview
9
9
years of professional experience
Work History
Server/Server Trainer
Olive Garden
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Improved customer satisfaction with personalized training methods tailored to each server's learning style.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Initiated role-play scenarios to better prepare servers for real-life situations, improving customer service scores.
- Provided coaching and mentoring to employees.
Server/Bartender
Red Lobster
03.2020 - 09.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Improved dining experience by providing prompt, attentive service to guests.
Server/Bartender
Olive Garden
11.2018 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Assistant Manager
IHOP
01.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Streamwood High School
Streamwood, IL2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Sales expertise
- Quality control
- Allergy awareness
- Beverage preparation
- Task prioritization
- Shift management
- Positive and professional
- Positive guest interactions
- Team member support
- POS operation
- Warm and friendly
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Cool under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Server Trainer
Olive Garden
10.2022 - Current
Server/Bartender
Red Lobster
03.2020 - 09.2022
Server/Bartender
Olive Garden
11.2018 - 02.2020
Assistant Manager
IHOP
01.2016 - 08.2018
High School Diploma -
Streamwood High School
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