Verginia Artunian
Queens
Summary
Friendly and engaging team player with over 10 years of experience in the healthcare industry. Detail-oriented with expertise in front-end operations, leading teams of 15+ staff members. A multitasker who excels in staff training, streamlining workflows, and providing excellent customer service.
Overview
11
11
years of professional experience
Work History
FGP Operations Lead
NYULH – Washington Square
07.2023 - 03.2025
- Oversee and support a team of 3+ front end staff providing assistance with patient satisfaction
- Implement workflows to ensure continuous patient access to care and improve operational efficiency
- Participate in the hiring process, conduct interviews and train new hires
- Perform daily staff rounds and monitor work queues to ensure deadlines are met to provider higher leadership feedback
- Led monthly meetings with FGP Liaison to monitor and maintain Press Ganey metrics
- Develop staff schedules, plan monthly meetings, and assist with organizing team bonding events
- Assist with covering physician practices, scheduling surgeries and obtaining eligibility and authorizations from insurance companies
FGP Office Supervisor
NYULH – FGP Plastic Surgery
04.2021 - 03.2023
- Managed payroll, timekeeping, and approved PTO for 15+ employees utilizing Kronos
- Created weekly staff schedules and led team meetings to foster communication and address any challenges
- Coordinated routine leadership meetings including practice, clinical and billing managers
- Edited and audited physician templates to ensure scheduling efficiency
- Implemented EPIC system workflows, such as payment collection, created user friendly tipsheets and provided consistent email communication with updates
- Managed hiring and training process for new staff members
- Generated reports to track progress toward annual group goals
FGP Operations Lead
NYULH – FGP Plastic Surgery
03.2018 - 04.2021
- Led daily operations, ensuring smooth workflow and timely completion of tasks across the teams
- Supported front-office staff and resolved patient-related issues promptly
FGP Senior Medical Secretary
NYULH – FGP Plastic Surgery
02.2015 - 03.2018
- Managed scheduling surgeries, including 25+ cases per month, using EPIC
- Coordinated surgery schedules with both affiliated and non-affiliated departments
- Assisted surgeons with scheduling and calendar management
- Obtained necessary medical clearance documentation for surgical procedures
- Obtained insurance approval for surgery both from insurances and worker’s compensations companies
FGP Front Desk Assistant
NYULH – FGP Plastic Surgery
06.2014 - 02.2015
- Managed patient check-ins, assisted with appointment scheduling, and ensuring sooth office operations
Education
Associates Degree - Liberal Arts: Social Sciences and Humanities
LaGuardia Community College
LIC, NY06.2012
Skills
- Microsoft Office
- Adobe
- EPIC Systems
- Dolphin Systems
- Kronos Payroll Systems
- Team Leadership
- Problem Solving
- Staff Training
- Patient Care
- Workflow Optimization
Timeline
FGP Operations Lead
NYULH – Washington Square
07.2023 - 03.2025
FGP Office Supervisor
NYULH – FGP Plastic Surgery
04.2021 - 03.2023
FGP Operations Lead
NYULH – FGP Plastic Surgery
03.2018 - 04.2021
FGP Senior Medical Secretary
NYULH – FGP Plastic Surgery
02.2015 - 03.2018
FGP Front Desk Assistant
NYULH – FGP Plastic Surgery
06.2014 - 02.2015
Associates Degree - Liberal Arts: Social Sciences and Humanities
LaGuardia Community College
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