VERICA DIMOVA
Communications and Operations Specialist
Skopje,101
Summary
Versatile and results-driven professional with over 20 years of experience in English language education, content development, and operational management.
My expertise includes designing tailored learning materials, creating engaging and high-impact content, managing educational and business projects, and streamlining operational processes to achieve measurable results.
I have successfully collaborated with international teams, supported diverse learners and clients, and contributed to initiatives focused on communication excellence, professional development, and organizational growth.
Overview
22
22
years of professional experience
Work History
Corporate English Trainer
goFLUENT
03.2025 - Current
- Delivered personalized online English training to corporate professionals across various industries, focusing on business communication, presentation skills, and professional writing.
- Provided detailed feedback, monitored progress, and helped clients build confidence and fluency for real workplace situations.
Content Writer and Editor
DAYS OF THE YEAR
11.2023 - 06.2026
- Conducted in-depth research on assigned topics to create engaging, well-structured articles for a global audience.
- Applied strong writing, editing, and proofreading skills to maintain accuracy, clarity, and consistency across all published content.
- Optimized articles for search engines through effective keyword research and SEO best practices, ensuring visibility and reader engagement.
English Language Lecturer
BALKAN UNIVERSITY
09.2010 - 09.2024
- Responsible for planning, preparing, and delivering lessons.
- Created lesson plans that aligned with the curriculum and met the learning needs of adult students.
- Prepared over 1000 teaching materials, such as textbooks, worksheets, and multimedia resources.
Operations and Customer Care Representative
CALWORTH GLENFORD LLC
06.2021 - 11.2023
- Oversaw daily operations with a strong focus on customer retention and satisfaction.
- Managed payment processes, resolved client inquiries, and provided personalized support to ensure a smooth customer experience.
- Collaborated closely with the retention and marketing teams to identify client needs, implement effective communication strategies, and maintain long-term relationships.
- Ensured accuracy in records, streamlined workflows, and contributed to the overall efficiency of customer service operations.
SEO Content Writer
HIGH5TEST
05.2020 - 06.2021
- Conducted detailed research on psychology and personality development topics to produce accurate, evidence-based written materials.
- Created clear, informative, and reader-friendly content.
- Ensured all work met high standards of quality, consistency, and reliability through careful fact-checking and revision.
Content Writer and Assistant Editor
GRINGO GROUP
11.2018 - 04.2020
- Researched and wrote a wide range of content, including blog posts, guides, and both single and comparative product reviews.
- Produced clear, engaging, and well-structured articles tailored to target audiences and SEO goals.
- Later promoted to Editor, overseeing the quality, accuracy, and tone of published content while mentoring writers and ensuring consistency across all materials.
General Manager, Teaching Assistant, Executive
WIZARD EVC- LANGUAGE AND TRANSLATION CENTER
04.2007 - 09.2010
- As co-owner, I was responsible for overseeing daily operations, managing translation projects, and ensuring timely, high-quality delivery.
- Coordinated workflows between translators and clients, handled project planning and budgeting, and maintained strong communication throughout each stage.
English Language Teacher
EKSIKO
09.2004 - 06.2007
- Taught English to both children and adults, designing engaging lessons tailored to different age groups and proficiency levels.
Education
Master of Arts - Psycholinguistics, Curriculum Development, Modern Classroom Technology, Staff Recruiting
FON UNIVERSITY
06.2026
Accredited Course Graduate - undefined
WORLD TESOL ACADEMY
01.2024
Master of Arts - Economics and Fiscal Systems of the European Union, Social Policy, Management of Small Businesses, Project Management
SS. CYRIL AND METHODIUS UNI
01.2011
Certificate - Political And Economic Studies
INTERNATIONAL INSTITUTE FOR POLITICAL AND ECONOMIC
Bachelor of Arts - English Language And Literature
FACULTY OF PHILOLOGY
01.2005
Digital Marketing - undefined
MAX BUSINESS SCHOOL
06.2026
Advanced English Language Course - undefined
Bristol University
08.2003
MICROSOFT OFFICE COURSE - undefined
01.2005
Digital Marketing COURSE - undefined
06.2026
Skills
- CONTENT AND COPY WRITING
- EDITING SKILLS
- STRONG RESEARCH ABILITIES
- EMAIL COMMUNICATION
- SEO KNOWLEDGE
- PROOFREADING
- PROMOTIONAL MARKETING AND ADVERTISING
- HELP SCOUT
- CLICK UP
- NOTIONS
- JUSTCALL
- ROCKETCHAT
- SLACK
- WP DASHBOARD
- GOOGLE DRIVE
- GOOGLE CALENDAR
- CHATGPT-4
- RIVERSIDE
- AESOP
- MAGENTO
- EXCEL
- LEARNING MODALITIES
- MICROSOFT OFFICE
- WORDPRESS
Languages
Macedonian
English
Serbian
German
Bulgarian
Timeline
Corporate English Trainer
goFLUENT
03.2025 - Current
Content Writer and Editor
DAYS OF THE YEAR
11.2023 - 06.2026
Operations and Customer Care Representative
CALWORTH GLENFORD LLC
06.2021 - 11.2023
SEO Content Writer
HIGH5TEST
05.2020 - 06.2021
Content Writer and Assistant Editor
GRINGO GROUP
11.2018 - 04.2020
English Language Lecturer
BALKAN UNIVERSITY
09.2010 - 09.2024
General Manager, Teaching Assistant, Executive
WIZARD EVC- LANGUAGE AND TRANSLATION CENTER
04.2007 - 09.2010
English Language Teacher
EKSIKO
09.2004 - 06.2007
Accredited Course Graduate - undefined
WORLD TESOL ACADEMY
Master of Arts - Economics and Fiscal Systems of the European Union, Social Policy, Management of Small Businesses, Project Management
SS. CYRIL AND METHODIUS UNI
Certificate - Political And Economic Studies
INTERNATIONAL INSTITUTE FOR POLITICAL AND ECONOMIC
Bachelor of Arts - English Language And Literature
FACULTY OF PHILOLOGY
Digital Marketing - undefined
MAX BUSINESS SCHOOL
Advanced English Language Course - undefined
Bristol University
MICROSOFT OFFICE COURSE - undefined
Digital Marketing COURSE - undefined
Master of Arts - Psycholinguistics, Curriculum Development, Modern Classroom Technology, Staff Recruiting
FON UNIVERSITY