Veridiana Hernandez
Dalton,Georgia
Summary
Dynamic professional with a friendly demeanor and strong customer service skills, honed at Q-Cells and Quilty Inn. Proven ability to multitask and solve problems effectively while maintaining a collaborative team environment. Recognized for delivering exceptional guest experiences and managing high-volume inquiries with efficiency and confidentiality.
Overview
2025
2025
years of professional experience
Work History
Auto System
Q-Cells
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Front Desk Receptionist
Quilty Inn
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Northwest High
Tunnel Hill, GASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Quilty Inn
01.2024 - 06.2024
Auto System
Q-Cells
Northwest High
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