Verieca King
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Sales Associate Specialist
Dollar Tree Department Store
07.2023 - 09.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Patient Service Representative
Change Healthcare
01.2023 - 03.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Educated patients on importance of preventive health care and insurance coverage.
- Proficient in managing multiple phone lines simultaneously, demonstrating the ability to handle high call volumes efficiently while maintaining professionalism and providing excellent customer service.
Customer Service Representative
E-Communications Advantage
11.2003 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proficient in conducting sales surveys to gather feedback from customers, analyze market trends, and identify opportunities for improving sales strategies
Advisor
Health And Human Services Commission
07.2008 - 12.2013
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Gathered and analyzed customer feedback to inform product and service improvements.
Clerk
Health And Human Services Commission
06.2007 - 07.2008
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
Education
High School Diploma -
Lbj High School
Austin, TXSkills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Excellent Written and Verbal Communication
- Honest and Dependable
- Phone Etiquette
- POS system operations
- Time Management
- Teamwork and Collaboration
- Interpersonal and written communication
- Flexible Schedule
- Policy and Procedure Adherence
- Dispute Mediation
Timeline
Sales Associate Specialist
Dollar Tree Department Store
07.2023 - 09.2023
Patient Service Representative
Change Healthcare
01.2023 - 03.2023
Advisor
Health And Human Services Commission
07.2008 - 12.2013
Clerk
Health And Human Services Commission
06.2007 - 07.2008
Customer Service Representative
E-Communications Advantage
11.2003 - 11.2017
High School Diploma -
Lbj High School
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