Verina Adkins
CORINTH,KY
Summary
Experienced customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Work History
Customer Service Associate
Staples Direct
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Education
Business Manager - Business
05.1975
Skills
- Refund Processing
- Instrumentation Specification
- Guest Satisfaction
- Guest Services
- Inbound calls
- Outbound calls
Additional Information
I have 5 1/2 years of customer service
Timeline
Customer Service Associate - Staples Direct
Elizabethtown Technical School - Business Manager , Business
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