Knowledgeable about processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, customer-service oriented, dependable and performance-driven.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Review Specialist
Community Care Network Physician Practice
05.2022 - Current
Worked on follow-up queues to perform tracking of outstanding claims in pursuit of accounts receivable balance resolution.
Filed claim appeals.
Processed home health certifications.
Responded to additional document requests.
Interacted with patients, physicians, and other hospital associates.
Patient Service Representative
Franciscan Physician Network
02.2021 - 05.2022
Assisted patients in filling out check-in and payment paperwork.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Took copayments and compiled daily financial records.
Used EPIC to schedule appointments.
Balanced deposits and credit card payments each day.
Facilitated communication between patients and various departments and staff.
Health and Wellness Screener
Franciscan Health Hospital
09.2020 - 02.2021
Completed intake assessment forms and filed clients' charts.
Resolved problems, improved operations and provided exceptional service.
Answered phone calls and provided new clients with required paperwork to initiate service.
Customer Care Representative
Franciscan Health Fitness Center
07.2020 - 02.2021
Educated clients on account services and resolved client inquiries.
Assisted call-in customers with questions and orders.
Built long-term, loyal customer relations by providing top-notch service and detailed, order account and service information.
Education
No Degree - Certificate Medical Insurance Billing And Coding
(IN) Training College of Adult Education
Lowell, IN
04.2022
Skills
ICD-10-CM coding
CPT
HCPCS
Processing commercial insurance claims using CMS-1500 format
Patient data compilation
Insurance claims analysis
Records management
MS Office
Certification
Certified Billing and Coding Specialist - National Healthcareer Association, 04/2022
Timeline
Insurance Review Specialist
Community Care Network Physician Practice
05.2022 - Current
Patient Service Representative
Franciscan Physician Network
02.2021 - 05.2022
Health and Wellness Screener
Franciscan Health Hospital
09.2020 - 02.2021
Customer Care Representative
Franciscan Health Fitness Center
07.2020 - 02.2021
No Degree - Certificate Medical Insurance Billing And Coding
(IN) Training College of Adult Education
Certified Billing and Coding Specialist - National Healthcareer Association, 04/2022
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