Summary
Overview
Work History
Education
Skills
Timeline
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Verley Baker

Montclair,New Jersey

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Small Business Manager

VPB Inc. DBA ERENA Hair Center
04.2020 - Current
  • Enhanced small business efficiency by implementing optimized operational processes and procedures.
  • Increased sales revenue through targeted marketing strategies and exceptional customer service.
  • Managed financial aspects of the small business, including budgeting, forecasting, and expense tracking to ensure profitability.
  • Developed strong relationships with suppliers and vendors to negotiate favorable pricing and secure timely deliveries.
  • Implemented employee training programs to improve staff performance and overall productivity.
  • Streamlined inventory management systems, resulting in reduced waste and improved cost control.
  • Established a positive work environment conducive to collaboration, innovation, and high-quality results.
  • Oversaw hiring processes to ensure the recruitment of talented professionals capable of contributing to company success.
  • Coordinated successful promotional events that increased visibility within the local market area.
  • Managed day-to-day operations, ensuring smooth workflow and efficient resource allocation across all areas of the business.
  • Provided exceptional leadership by managing a team of employees dedicated to delivering outstanding customer experiences and driving business growth objectives effectively.
  • Fostered a company culture focused on continuous improvement through regular performance evaluations, feedback sessions, and collaborative problem-solving exercises among team members at all levels within the organization hierarchy structure present at any given time frame or context relative therein aspect ratio dynamics thereof pertaining thereto overall business-related activities.

Business Manager Director

Erena Hair Centers
12.2012 - Current
  • Increased overall business efficiency by streamlining processes and implementing cost-saving measures.
  • Achieved revenue growth through strategic planning and effective marketing campaigns.
  • Developed a comprehensive budget plan to maximize resources and control expenses in alignment with company goals.
  • Managed cross-functional teams, fostering collaboration and driving productivity improvements.
  • Implemented innovative solutions for process improvements, leading to increased operational efficiency.
  • Oversaw the development of new products and services, expanding the company''s market presence.
  • Mentored junior staff members, developing their skills and helping them advance within the organization.
  • Established strong relationships with clients and vendors to foster long-term collaboration opportunities.
  • Directed organizational change initiatives that enhanced productivity while maintaining employee morale and engagement levels.
  • Cultivated a positive work environment that encouraged open communication, teamwork, and innovation among employees.
  • Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Assisted with hiring process and training of new employees.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Lincoln Technical Institute
Union, NJ
09.2021

Associate of Arts - Business Administration And Management

Berkeley College
New York, NY
09.1992

Skills

  • Performance Analysis
  • Operations Management
  • Human Resources Management
  • Marketing Management
  • Financial Management
  • Customer Relationship Management
  • Inventory Control
  • Budgeting and Forecasting
  • Delegation Skills
  • Time Management
  • Decision Making
  • Sales Strategy
  • Industry Knowledge
  • Strategic Planning
  • Goal Setting
  • Organizational Skills
  • Networking Abilities
  • Conflict Resolution
  • Business Development
  • Staff Training
  • Problem Solving
  • Business Planning
  • Budget Administration
  • Client Relationship Management
  • Financial Oversight
  • Customer Service
  • Employee Management
  • Customer Retention
  • Business Administration
  • Decision-Making
  • Operational Leadership
  • Coaching and Mentoring
  • Sales and Marketing
  • Staff Management
  • Customer Service Management
  • Sales Tracking
  • Employee Development
  • Payroll Administration and Timekeeping
  • Delegating Work

Timeline

Small Business Manager

VPB Inc. DBA ERENA Hair Center
04.2020 - Current

Business Manager Director

Erena Hair Centers
12.2012 - Current

HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Lincoln Technical Institute

Associate of Arts - Business Administration And Management

Berkeley College

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Verley Baker