Overview
Work History
Education
Timeline
Generic

VERLIN HANNIBAL

Overview

25
25
years of professional experience

Work History

Social Services Coordinator

Better Tomorrows
06.2022 - Current
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 165 unit clients in acquiring needed aid.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Provided group and individual counseling to identify, discuss and resolve problems and issues.
  • Referred clients to appropriate team members, community and state agencies and organizations to meet Help with preventing
  • Complete.(ERAP)homelessness Emergency Rental Assistance Program treatment needs.
  • Worked with senior case managers to coordinate team development activities.
  • Edited and creating office documents and correspondence using Microsoft software, graphics, databases, spreadsheets, and word processing, Outlook, Google Gmail /calender and drive.

Administration Clerk

US Census Bureau
09.2019 - 08.2021
  • Complete Training in GSA.
  • Scheduling applicant appointments HSPD-12 badge.
  • Complete Training in HSPD-12 roles of Registrar and Activator
  • Be assigned by Role Administrator/ Record adjudication results.
  • Verify background checks /Operate in accordance with Managed Service Office (MSO)
  • Arrange travel for client in E2/Sato Federal Travel Arranger.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Interacted with customers by phone, email or in-person to provide information.
  • Travel Authorization & voucher system(TAV).
  • Create Authorizations/Creating Documents.
  • Decennial Applicant Personnel and Payroll System (DAPPS).
  • Processing Applicant Data and Scheduling applicant appointments, communicating directly with applicants and their representatives.
  • Applicant Selection/process D-150,D425,D-425A Form.
  • Processing New Hire /I-9 Document Report and enter Tax Data /Process Rehire and Transfer Action.
  • Recruited and screened over 2000 potential participants.
  • Produced highly accurate internal and external letters and memoranda.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
  • Answered over 200 calls each day on multi-line telephone systems, supporting communication needs of 100staff members.(EOD).
  • Manage individual personnel files, accounting for the movement of files to other locations, conducting audits of files.
  • Editing and creating office documents and correspondence using Microsoft Office,Microsoft Teams, Excel spreadsheets, Power point, One Drive.


Case Manager

Home Live Family Service/North Star Family Residence
09.2018 - 09.2019
  • Generate and re-budget Client for housing vouchers.
  • SECTION 8,CityFEPS,HUD and HHA application.
  • CARE'S software , Independent Living Plan(ILP) and assessment
  • Developed Functional Behavioral Assessments (FBAs) and Positive Behavioral Intervention Plans (PBIP)
  • Developed care plans and made referrals as necessary for clients care .
  • Maintained current caseload of 22 at adult family shelter.
  • Collaborated with departments such as DHS and HRA.
  • Administered and adhered to case management protocols, including patient follow-up, data collection.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Editing and creating office documents and correspondence using Microsoft Office,Microsoft Teams, Excel spreadsheets, Power point, One Drive.

Driver Helper/Mail Clerk

UPS
11.2017 - 03.2018
  • Prevented damage to packages and products by correctly securing loads.
  • Completed the required product or package delivery documentation.
  • Relayed information about delivery changes and new orders.
  • Mapped out locations using GPS applications.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Loaded over 200 packages onto trucks and organized items according to preset sorting procedures.
  • Arranged packages on the truck to achieve the best use of storage space and to minimize damage

Child Care Provider

ACS Legally exempt in-home child care
06.2014 - 06.2018
  • Pick up and drop off children from and to school
  • Dressed infants and toddlers and changed their diapers
  • Communicated openly with children's parents about daily activities
  • Established a safe play environment for the children.
  • Managed an in-home daycare with 1 infants and 4 school-aged children

Lost Prevention/ Customer Service Cashier

BJ's Whole Sale Club
01.2004 - 01.2007
  • Greet customer and cash customer order Balance drawer Cash handling, customer order.
  • Opening and closing, calculating sales Customer relations, responsible for greeting club.
  • Members Monitor inventory levels Update quote system and maintained Customer.
  • Analyzed purchases for signs of fraud.
  • Resolved service issues in timely manner.
  • Counted money in drawers at beginning and end of each shift.

Cashier/ Customer Service

Duane Reade
01.2004 - 01.2005
  • Completed shift logs.
  • Worked extra shifts during busy periods to maintain service.
  • Oversaw a team of 4 cashiers and service staff.
  • Received and processed customer payments.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Certified Home Health Aide

Home Health Aides PERSONAL TOUCH Home Health Aid
01.1999 - 01.2004
  • Patient care Appointment scheduling Take blood pressure, weight, and temperatures Responsible for patient care Light housekeeping, personal shopper
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship

Education

Associate of Science - Science/paramedic

Borough of Manhattan Community College
New York, NY

GED -

Edward Morrow High School
Brooklyn, N.Y

Timeline

Social Services Coordinator

Better Tomorrows
06.2022 - Current

Administration Clerk

US Census Bureau
09.2019 - 08.2021

Case Manager

Home Live Family Service/North Star Family Residence
09.2018 - 09.2019

Driver Helper/Mail Clerk

UPS
11.2017 - 03.2018

Child Care Provider

ACS Legally exempt in-home child care
06.2014 - 06.2018

Lost Prevention/ Customer Service Cashier

BJ's Whole Sale Club
01.2004 - 01.2007

Cashier/ Customer Service

Duane Reade
01.2004 - 01.2005

Certified Home Health Aide

Home Health Aides PERSONAL TOUCH Home Health Aid
01.1999 - 01.2004

Associate of Science - Science/paramedic

Borough of Manhattan Community College

GED -

Edward Morrow High School

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VERLIN HANNIBAL