Verlinda Davis
Memphis,TN
Summary
Proven expertise in conflict resolution and route planning, honed at Medic Transportation and Walgreens, where I excelled in fostering client relationships and streamlining operations. Skilled in leveraging customer service and emergency response preparedness to enhance operational efficiency, achieving over 500 photo prints weekly and significantly improving dispatch accuracy. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Transportation Dispatcher
Medic Transportation
11.2017 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Scheduled and dispatched drivers to locations in Tennessee.
- Answered phone calls and responded to customers needs.
Photo Specialist
Walgreens
04.2011 - 11.2017
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Handled negative and photo processing, typically exceeding 500 prints per week.
- Resolved customer complaints promptly, fostering trust and maintaining client relationships.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Utilize POS to perform photo editing, retouching and restoration.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Developed and processed film and picture CDs and restored photos using POS.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Developed film and produced prints according to customer specifications.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Converted motionless photographs and motion picture film to CDs and DVDs.
Education
No Degree - Health Administration
University of Phoenix
Cordova, TNSkills
- Conflict resolution techniques
- Weather Conditions Awareness
- Employee Management
- Public Relations Management
- Team Collaboration
- Effective Time Management
- Customer Relations
- Route Planning
- Oral and written communications
- Strong Decision-Making Abilities
- Telephone Etiquette
- Transportation Regulations Understanding
- Emergency Response Preparedness
- Call Center Software
- Customer Service
Timeline
Transportation Dispatcher
Medic Transportation
11.2017 - Current
Photo Specialist
Walgreens
04.2011 - 11.2017
No Degree - Health Administration
University of Phoenix
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